Operations Admin/Customer Service- 5 PM Start

Pitt Ohio•Glen Burnie, MD

10d•Onsite

About The Position

PITT OHIO is seeking an Operations Admin-Customer Service team member at its Glen Burnie, Maryland location. The role supports transportation operations and customer service by communicating with customers and coworkers, entering data, processing paperwork, and helping monitor compliance. The schedule is Monday through Friday, with a 5 PM start; hours may vary depending on department needs. No weekend hours and minimal overtime are expected. The position is primarily office-based and sedentary, but requires frequent walking and standing. The work environment may be noisy, dirty, fast-paced, and subject to interruptions. Typical exposure includes interior conditions such as air conditioning and dust, with no substantial exposure to adverse environmental conditions. The role requires close visual acuity, manual dexterity and repetitive wrist, hand, and finger motions, as well as talking and hearing to communicate. Occasional lifting or exertion of up to 25 pounds is required.

Requirements

Command of English sufficient to communicate effectively with internal and external customers.
Excellent interpersonal communication skills.
Essential problem-solving and analytical ability.
Competence and proficiency with Microsoft Office software products.
Strong typing and ten-key skills.
Ability to work flexible hours and with little or no supervision.
Ability to endure a noisy, dirty, fast-paced environment with many interruptions.
Ability to react productively to change and handle other essential tasks as assigned.
Ability to perform primarily sedentary work, walk and stand frequently, and occasionally lift up to 25 pounds or exert up to 10 pounds of force.
Close visual acuity for preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Manual dexterity for fingering, grasping, and typing, including repetitive wrist, hand, and finger motions.
Ability to talk and hear to communicate and listen to others.

Nice To Haves

Previous experience in the transportation industry and/or customer service.
Experience with hazardous materials or workers’ compensation.

Responsibilities

Communicate by telephone, email, and fax with internal and external customers about freight charges, pickups, tracing, tracking, proof of delivery, and other issues.
Perform data entry, including scanning bills, P&D entry, fuel mileage, SDC'ing freight bills, and payroll.
Process paperwork and invoices, and monitor checks and cash for accounts receivable and accounts payable.
Help process and monitor paperwork and hazardous-material information for loads arriving at or departing from the facility.
Interact with and support supervisors, drivers, and dock workers.
Assist with monitoring and compliance in areas including new hires, safety, P&D, OS&D, payroll, and accounts payable.
Adapt to changing job duties and perform other essential tasks as assigned.