Operational Controls Analyst (On-site)

Newrez LLC•Coppell, TX

2d•Onsite

About The Position

The Operational Controls Analyst executes the Company’s key risk programs to help ensure compliance with company policies and procedures and applicable laws, rules, and regulations, including agency and investor requirements. The role may include reviewing and researching loan files. The analyst prepares and monitors monthly reports on material, moderate, and recurring exceptions; provides feedback on policy and procedure updates; gathers business-line requirements; develops standard test scripts in internal systems; and performs user acceptance testing as applicable. The position also manages monthly vendor scorecard oversight and conducts loan reviews requested by investors, agencies, insurers, or warehouse lenders. The analyst analyzes review results for trends in loan quality or personnel, escalates loan concerns with supporting documentation, and may occasionally serve as a delegate to more senior team members. This is an on-site position at an assigned office location. The work takes place in a cubicle hub, where employees must maintain focus on phone calls amid nearby conversations. The role involves prolonged stationary, sedentary work and constant repetitive computer use, including typing and managing phone calls. Regular, punctual attendance is required, and occasional adjusted schedules, overtime, and evening or weekend hours may be needed to meet deadlines or business needs. Employees must have a smartphone meeting Company security standards and be able to install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Requirements

High school diploma or equivalent.
At least 3 years of experience in mortgage servicing.
Prior experience with various mortgage operations applications.
Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
Strong working knowledge of SQL/data systems and mortgage servicing systems.
Knowledge of FHA, VA, USDA, FNMA, and FHLMC policies and guidelines.
Knowledge of mortgage loan processing, compliance, investor products, or loan servicing.
Strong interpersonal, oral, and written communication skills.
Excellent customer service orientation.
Ability to multitask, prioritize tasks and responsibilities effectively, and manage time effectively.
Strong analytical and decision-making skills, with the ability to exercise independent judgment appropriately and escalate quickly when needed.
Strong quality orientation and attention to detail and accuracy.
Ability to work independently and function effectively as a member of the Business Controls Team.
Accountability and a strong work ethic.
Integrity and ability to maintain and work with confidential information.
Regular and punctual attendance in accordance with the schedule established by leadership.
Ability to work occasional adjusted schedules, overtime, and evening and/or weekend hours as deadlines or business needs demand.
Ability to focus on phone calls in a noisy cubicle environment with nearby conversations.
Ability to perform prolonged sedentary work in a stationary position and constant repetitive computer tasks, including typing and managing phone calls.
Ability to communicate effectively verbally in English and accurately exchange information after identifying correct procedures.
Must have a smartphone that meets Company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Bachelor’s degree.

Responsibilities

Assist in preparing monthly reports that track and monitor material, moderate, and recurring exceptions identified during reviews.
Provide feedback on necessary revisions or updates to policies and procedures.
Gather line-of-business requirements, develop standard test scripts within internal systems, and conduct user acceptance testing as applicable.
Manage monthly vendor scorecard oversight.
Present information effectively and respond to questions from managers, clients, customers, and the public.
Conduct reviews of loans requested by investors, agencies, insurers, or warehouse lenders.
Analyze loan review results and identify trends in loan quality or personnel.
Escalate loan concerns to management and provide necessary justification and documentation.
Occasionally serve as a delegate to more senior team members.
Perform related duties assigned by management.