Operational Controls Manager

Embrace Pet Insurance•Cleveland, OH

About The Position

Independence Pet Holdings is seeking an Operational Controls Manager to support compliance across its organization and portfolio of pet health brands and services. The role maintains knowledge of relevant regulations and regulatory changes, helps ensure regulatory standards are reflected in organizational policies, procedures, and products, and assesses risks in operational areas with regulated lines of business. The manager conducts and contributes to monitoring, auditing, and surveillance activities, communicates results and business impacts to stakeholders and leadership, and coordinates responses and corrective action plans. The role also supports compliance education and training, responds to compliance questions and incidents, and may work with regulators on inquiries, surveys, and audits. The stated annual base pay range is $82,275–$102,843. Placement depends on job-related factors such as experience, skills, and certifications. The position is not eligible for bonus or incentive pay. The company describes a total rewards package that includes healthcare, parental leave, and career advancement opportunities, with some offerings dependent on work location.

Responsibilities

Maintain and apply knowledge of regulations and regulatory changes relevant to the industry and organization.
Work with business relationship owners and vendors to train and educate them, mitigate compliance risks, and promote industry best practices.
Ensure regulatory standards are applied to organizational policies, procedures, and products.
Perform risk assessments on operational areas with regulatory lines of business.
Contribute to monitoring and auditing workplans.
Conduct monitoring, auditing, and surveillance of operational functions; report results to stakeholders and take compliance actions in response to findings.
Respond to compliance-related questions, complaints, and incidents.
Work with stakeholders to develop corrective action plans.
Facilitate organizational compliance training on general compliance and other topics required by regulation.
Manage timelines and deliverables, coordinating and evaluating internal responses.
Analyze and communicate business impact and potential risks to leadership.
May identify areas of non-compliance.
May develop relationships with regulators and respond to inquiries, surveys, and audits, as requested.
Perform other duties and responsibilities as assigned.