Operational Controls Manager

Embrace Pet Insurance

7d•$82,275 - $102,843

About The Position

Independence Pet Holdings is a corporate holding company established in 2021 that manages a portfolio of pet health brands and services throughout North America. The company develops solutions intended to simplify the pet-parenting journey and improve pets’ well-being. The Operational Controls Manager maintains knowledge of regulations and regulatory changes relevant to the industry and organization, and works with business relationship owners and vendors to provide training and education, mitigate compliance risks, and promote industry best practices. The role ensures regulatory standards are reflected in organizational policies, procedures, and products; assesses operational risks; and contributes to monitoring and auditing workplans. It conducts monitoring, auditing, and surveillance of operational functions, reports findings to stakeholders, and takes compliance actions as appropriate. The position also responds to compliance questions, complaints, and incidents; collaborates with stakeholders on corrective action plans; facilitates compliance training; and manages timelines, deliverables, and internal responses. It analyzes and communicates business impacts and potential risks to leadership. The role may identify non-compliance, build relationships with regulators, and respond to regulatory inquiries, surveys, and audits as requested. Other duties and responsibilities may be assigned. The listed annual base pay range is $82,275–$102,843. Placement depends on job-related factors such as experience, skills, and certifications. The position is not eligible for bonus or incentive pay. Benefits include healthcare, parental leave, and career advancement opportunities, with some offerings dependent on work location.

Responsibilities

Maintain and apply knowledge of relevant industry and organizational regulations and regulatory changes.
Work with business relationship owners and vendors to provide training and education, mitigate compliance risks, and promote industry best practices.
Ensure regulatory standards are applied to organizational policies, procedures, and products.
Perform risk assessments of operational areas with regulatory lines of business.
Contribute to monitoring and auditing workplans.
Conduct monitoring, auditing, and surveillance of operational functions; report results to stakeholders and take compliance actions in response to findings.
Respond to compliance-related questions, complaints, and incidents.
Work with stakeholders to develop corrective action plans.
Facilitate organizational compliance training on general compliance and other topics required by regulation.
Manage timelines and deliverables, coordinate and evaluate internal responses, and communicate business impacts and potential risks to leadership.
May identify areas of non-compliance.
May develop relationships with regulators and respond to inquiries, surveys, and audits as requested.
Perform other duties and responsibilities as assigned.