Operation Project Manager

State of Maryland•Baltimore City, MD

About The Position

The Operations Project Manager oversees and coordinates operational and technology projects supporting the LTSSMaryland program and the Medicaid IT ecosystem. The role manages system enhancements, infrastructure initiatives, operational maintenance activities, and vendor-supported projects to ensure solutions are delivered on time, within scope, and aligned with program objectives. It provides leadership in executing, monitoring, and controlling the work required to develop, operate, and maintain LTSS system software, computer operations, and network infrastructure. Projects may add new business functions to LTSS, enhance or adapt existing functions, or maintain system hardware and network components through patches, updates, and replacements. The position may also support, consult on, or lead projects in the Medicaid IT project ecosystem as assigned.

Requirements

Bachelor’s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or another related discipline.
At least five years of experience in project management.
At least five years of experience managing IT-related projects.
Demonstrated leadership role in at least three successful projects delivered on time and on budget.

Nice To Haves

Master’s degree or project management certification.
Experience supporting Medicaid, healthcare, or other large-scale government technology systems.
Experience working with the MDH LTSSMaryland System.
Experience managing infrastructure, system modernization, or enterprise operations projects in a regulated environment.
Experience using Agile, Waterfall, or hybrid project management methodologies.
Strong leadership, communication, and stakeholder coordination skills.

Responsibilities

Direct and coordinate LTSSMaryland operational, infrastructure, and system enhancement projects through all phases of delivery.
Develop and manage project plans, schedules, staffing assignments, deliverables, and implementation timelines.
Monitor project progress, risks, issues, and dependencies to keep projects on schedule and within scope.
Supervise and guide technical staff, contractors, and project teams to ensure quality and compliance with operational standards.
Lead project meetings, status reviews, and stakeholder discussions to communicate priorities, decisions, risks, and action items.
Advise executive leadership on project status, operational priorities, resource needs, and strategic planning.
Coordinate with State staff, vendors, and technical teams to support system operations, infrastructure maintenance, and business objectives.
Identify opportunities to improve operational efficiency, workflows, and project delivery processes.
Prepare project documentation, reports, and operational updates for leadership and program oversight.
Perform other related duties as assigned in support of LTSSMaryland program objectives.