Operation and Analytics Manager

Stony Brook University•Stony Brook, NY

47d•$79,081 - $98,852•Onsite

About The Position

The Operations Analytics Manager will be responsible for chart abstraction, quality improvement activities, analytics and project management related to care management and transitions of care. This role directs and manages non-clinical operations and services, including non-clinical staffing and project management of project coordinators and quality managers. The position involves preparing reports to identify training opportunities, identifying and reporting workflow deficiencies based on data assessment, and supporting departmental Quality Assurance (QA) activities. The manager will produce regular QA reports, support strategic initiatives, and assist with inter/intra-departmental information requests. Responsibilities also include analyzing and revising department metrics, assessing benchmarks and KPIs, managing IT requests for quality improvement, and developing data collection methods using various software systems. The role requires collaboration with clinical staff to enhance data capture and analysis, educating leadership on workflow impacts, performing gap analysis, and conducting hybrid medical record reviews. Additionally, the manager will provide guidance on clinical and statistical topics, generate ad-hoc reports, and maintain awareness of institutional quality priorities to achieve organizational goals. This role requires strong abilities in planning and managing multiple processes, people, and projects simultaneously, excellent communication, collaboration, and delegation skills, and strong problem-solving, quantitative, and analytical abilities. Experience with databases and dashboards for decision-making and leading Patient Experience initiatives, including flow optimization, is expected. Knowledge of Quality initiatives and AHRQ standards for transitions of care, and the ability to develop strategies for effective data analysis and reporting are also key. The manager will provide reports to leadership to assist with decision-making.

Requirements

Bachelor’s Degree with Project management skills and the ability to work independently.
At least 5 years’ experience in the Care Management and Transitions of Care operations and/ or analytics.
1-2 years’ experience working with grants.
Intermediate computer skills including spreadsheet and word processing.
Superior organization skills, detail oriented, and ability to be persistent and follow through.
Experience with health care quality reporting and/or interpreting health care regulatory/accreditation requirements.
Experience with data visualization tools including Tableau.
Strong analytical skills, ability to think critically, effective decision-making/problem solving skills; strong financial, and quantitative skills.
Strong ability to plan and manage numerous processes, people and projects simultaneously.
Excellent communication, collaboration and delegation skills.
Strong problem solving, quantitative and analytical abilities
Experience working with and creating databases and dashboards using all relevant data to inform decisions.
Knowledge of Quality initiatives and AHRQ standards for transitions of care

Nice To Haves

Master’s Degree in health related field or MBA.
Clinical chart review and abstraction experience and ability.
Skill in presenting information to a variety of audiences.
Experience in collaborative design of electronic health record components.
Experience working with technical systems such as Cerner Acute Case Management, Navihealth Platform or other transition of care platforms, Tableau and Visio.

Responsibilities

Directs and manages, non-clinical operations and services including: Non-clinical staffing and project management of project coordinator and quality managers.
Prepares reports to serve to identify training opportunities for departmental divisions and individual staff
Identifies and reports workflow deficiencies, based on review of workflow and gathering information and based on data assessment
Supports departmental Quality Assurance (QA) activities
Produces weekly, monthly, quarterly, and annual comparison QA reports to Care Management leadership
Supports and meets data needs for development and implementation of strategic initiatives to improve and enhance performance and services
Assists Care Management to meet requests for inter and intra-departmental information
Continually analyze new and revise specifications department metrics and effectiveness of processes
Assess and validate departmental benchmarks and KPIs including, but not limited to, transitional care programs, discharge planning activities, managed care insurance distribution, length of stay, avoidable days, and readmission rate
Submit and manage departmental IT requests for quality improvement activities including tickets and reports. Participate in monthly meetings with IT to discuss ticket activity, deadlines, and updates.
Identify and develop data collection methods using available software systems (Excel, Access, Crystal Reporting, Cerner DA2, Vizient database, Tableau)
Work with clinical staff to enhance clinical data capture and analysis, in support of internal and external quality improvement and reporting efforts and mandates
Educate Care Management leadership regarding potential impact on workflow requirements.
Perform gap analysis to identify areas that could benefit from workflow improvement activities and better data capture. Participate in and/or manage collaborative projects with IT and relevant clinical staff to develop mechanisms for capturing these data and workflow elements.
Perform hybrid medical record review of cases, validation, outlier cases drill-down, and other clinical data abstraction activities as necessary to support external quality reporting and quality improvement activities.
Provide guidance and support on clinical and statistical topics to Care Management leadership and other analytical and clinical departments.
Generate ad-hoc reports and perform ad-hoc responsibilities as deemed appropriate by Supervisor.
Maintain awareness of institutional quality priorities and work collaboratively with colleagues in Care Management, IT, and hospital leadership to accomplish organizational goals.
Leads Patient Experience initiatives including flow optimization
Develop strategies for effective data analysis and reporting
Provide reports to leadership to assist them through decision-making.