OP Therapy Access Rep

Parkview Health•Huntington, IN

10d

About The Position

The OP Therapy Access Rep provides customer service and administrative support across multiple provider offices. The role includes patient registration, interviewing patients to collect demographic and financial information, verifying therapy insurance benefits, obtaining pre-certification and authorization, and scheduling therapy visits and ancillary tests ordered by physicians, advanced practice providers, and clinical staff. The representative follows established registration and scheduling protocols, identifies and requests necessary orders, and ensures patients are scheduled appropriately for their diagnoses. The position also coordinates with physician offices, patients, and ancillary departments about scheduling procedures, appointments, and tests, while supporting quality performance and service excellence.

Requirements

High school graduate or equivalent GED.
General computer skills and basic knowledge and use of the internet.
Excellent verbal and written communication skills.
Good computer keyboarding skills.
Ability to operate a multi-line phone and standard office machines.
Experience using Microsoft Office applications.
Professional telephone etiquette.
Exceptional organizational and problem-solving skills.
Ability to manage multiple tasks while maintaining attention to detail.
Ability to be creative and forward-thinking when faced with challenges.
Professional appearance and adherence to the clinic or facility dress code.
Willingness to work at other locations as assigned.

Nice To Haves

Medical terminology.
Two years of experience in a medical office, call center, customer service, or clerical setting.

Responsibilities

Provide customer service and complete patient registration.
Obtain and verify insurance benefit information for therapy services.
Follow pre-certification guidelines to obtain and complete authorizations.
Schedule and coordinate therapy visits and ancillary testing across multiple departments and providers.
Conduct patient interviews to obtain demographic and financial information.
Complete registration and scheduling accurately, efficiently, and in a timely manner according to established protocols.
Identify and request required orders so they are available to therapy staff for the stated diagnosis.
Ensure patients are scheduled appropriately for their diagnoses.
Communicate with physician offices, patients, and ancillary departments regarding scheduling procedures, appointments, and test coordination.
Answer multiple phone lines and perform general office tasks.
Adhere to quality performance and service excellence standards.
Work at other locations as assigned.