Onsite Weekend Overnight Concierge - Part-time (Sage Residences)

RealManage•Longboat Key, FL

7d•$19 - $20•Onsite

About The Position

The Onsite Weekend Concierge provides professional, courteous, and attentive service to residents and guests while helping maintain community security, cleanliness, and appearance. Serving as a primary point of contact during weekend overnight hours, the concierge monitors the property, assists residents, coordinates vendor access, and promptly communicates concerns to management. The role is based at Sage Residences in Longboat Key, Florida, and is part-time. The typical schedule is Saturday 11:59 PM–8:00 AM and Sunday 8:00 PM–8:00 AM. Pay is $19.00–$20.00 per hour, depending on education and experience. The concierge provides resident and guest assistance, handles packages, verifies vendor access, monitors security cameras and property access points, and conducts routine property patrols. The position also includes observing community areas for maintenance and safety concerns, documenting and communicating incidents and shift updates, and responding appropriately to emergencies. During turtle season, May through October, the concierge conducts beach checks and follows applicable sea turtle protection requirements. The role requires overnight weekend availability, professional communication and conduct, attentiveness, sound independent judgment, and the ability to walk and patrol the property throughout the shift. Physical duties include extended standing and walking, frequent bending and reaching, and regularly handling objects up to 50 pounds. Work may take place in varying environmental conditions and may involve evenings, weekends, on-call duties, and overtime as required.

Requirements

Overnight weekend availability is required.
Excellent customer service and communication skills.
Professional appearance and demeanor.
Ability to remain attentive and observant.
Ability to work independently and make sound decisions when management is not immediately available.
Comfort using phones, text messaging, email, security cameras, and community access systems.
Strong organizational skills and attention to detail.
Reliable, punctual, and dependable.
Ability to walk and patrol the property throughout the shift.
Ability to handle resident requests and property concerns calmly and professionally.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs and ladders and frequently bend, stoop, kneel, crouch, or reach.
Ability to regularly lift, carry, push, or pull objects up to 50 pounds and occasionally handle heavier objects with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoor conditions.
Ability to wear and use appropriate personal protective equipment.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Previous concierge, hospitality, customer service, security, or property management experience is preferred.

Responsibilities

Provide friendly, professional, and responsive service to residents and guests.
Monitor and respond to community phone calls, text messages, and emails in a timely manner.
Assist residents with general questions and requests.
Set up pool and beach chairs, maintain seating areas, and provide clean towels and water.
Accept packages on behalf of residents; identify, organize, secure, and deliver packages as appropriate, and notify residents of deliveries.
Check in vendors and service providers, verify them before granting access, enforce access and security procedures, and report concerns or unusual activity to management.
Monitor security cameras and remain alert for suspicious or unauthorized activity.
Ensure units, common areas, access points, and the property are properly secured, following community security and emergency procedures.
Conduct routine property patrols and observe common areas, landscaping, pool and beach areas, building exteriors, and other community property.
Identify maintenance concerns, damages, safety hazards, and other issues; notify management and maintenance and communicate observations, incidents, and resident concerns.
During turtle season from May through October, conduct regular beach checks, ensure the beach is clear of prohibited obstructions as required, and follow sea turtle protection procedures.
Maintain confidentiality and professionalism when handling resident information.
Communicate effectively with residents, guests, vendors, management, and staff, and provide accurate shift-to-shift communications about outstanding issues.
Respond appropriately to emergencies and immediately contact management and/or emergency services when necessary.
Monitor community entrance gates and assist with gate-related activity as needed.