Weekend Overnight Concierge

Bozzuto - Part-Time Roles•Charlotte, NC

1d•$19 - $21

About The Position

At Bozzuto, team members share a commitment to doing good for others while designing, building, managing, and maintaining residences. The company emphasizes exceptional experiences, teamwork, an inclusive workplace, and its core values of concern, creativity, passion, and the pursuit of perfection. The Weekend Overnight Resident Concierge serves as a first point of contact for prospects and residents, creating positive first impressions and building ongoing relationships through personalized service. The role is scheduled from 11:00 p.m. to 7:00 a.m. and focuses on assisting residents and prospects, fostering community, maintaining a positive customer experience, and keeping shared spaces and records organized. The position is eligible for additional bonus opportunities. Salary range: $19–$21 USD.

Requirements

At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
Outstanding written and verbal communication skills.
A sharp professional appearance.
Competence with various software, apps, and computer programs.
Attention to detail and the ability to anticipate customer needs.
A customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Solve problems and provide timely assistance to residents and prospects with care.
Plan and execute meaningful events and activities that engage residents and foster a sense of community.
Build brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community.
Generate awareness, interest, and excitement via social media.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Work weekends or evenings depending on the shift.