Onsite Technology Specialist

Kimberly-Clark•Maumelle, AR

1d•Onsite

About The Position

The Onsite Technology Specialist provides on-site IT infrastructure and end-user support for the assigned mill site. The role supports network, server, PC, printing, unified communications, and mobility services; helps maintain operational excellence and compliance; and coordinates site infrastructure projects, vendors, equipment, and IT planning. The specialist serves as a liaison between the mill and centralized Technology teams, supports employee onboarding and technology education, and works to deliver safe, reliable service that meets business goals. The position is based at the Maumelle Facility and may require occasional travel for training or project purposes (5%).

Requirements

Associate degree in college or equivalent experience with proven technical skills.
At least five years of relevant technical experience, or seven to nine or more years of hands-on IT work with proven skills.
Strong troubleshooting abilities for computer issues.
Experience with Windows operating systems, including XP, 7, 10, and 11; Windows Server, including 2003, 2008, and 2012; and SQL Server, including versions 2003–2019.
Knowledge of Cisco networking, LAN/WAN, wireless networks, and firewalls.
Skills with Microsoft Office, Office 365, SharePoint, and iOS and Android mobile devices.
Experience managing incident and request tracking in a ticketing system such as ServiceNow.
Ability to work onsite in person.
Ability to work outside business hours when required and be on call outside business hours to support critical incidents.
Ability to travel occasionally for training or project purposes (5%).
Authorization to work in the role’s country; the role is available to local candidates only.

Responsibilities

Install and support network equipment with guidance from the Network Operations team.
Coordinate or perform physical and virtual server installations, operating system upgrades, critical patching, and maintenance with assistance from the Server team.
Own the PC support and deployment roadmap, including ordering, imaging, troubleshooting, and maintaining accurate inventory in ServiceNow.
Manage the multifunction device and printer fleet, procure equipment, provide basic support, and escalate issues to the printer vendor.
Install and support unified communications equipment with assistance from the UC Operations team.
Assist with mobility equipment requests and some device configuration.
Document and coordinate IT hardware surplus and asset disposal processes.
Provide operational support for mill computer systems and installed applications, resolve minor infrastructure problems, and escalate higher-impact issues.
Plan and execute mill infrastructure projects and coordinate local infrastructure vendors.
Ensure LAN/WAN and related computer systems comply with established control procedures.
Review and control access to the MDF and other sensitive areas according to established control procedures.
Maintain the site IT Business Continuity Plan and a one-to-three-year IT plan.
Relay future technology recommendations between the mill and centralized technology teams, and coordinate technology recommendations and changes from other IT teams.
Provide site IT administration support, request new employee accounts, and deliver IT onboarding training.
Procure IT infrastructure components according to Kimberly-Clark’s established procurement process.
Educate mill users about available technologies and their proper use, and manage communications for recent technology implementations.
Facilitate collaboration among stakeholders with shared objectives and provide customer-focused service.
Carry out work safely, adhere to plant security policies and company standards, and complete assigned work in a timely, diligent, and professional manner.
Build proactive relationships with clients and support teams, communicate technical matters to local management and staff in non-technical terms, and contribute to an inclusive, respectful team environment.
Work outside business hours when required and be on call outside business hours for critical incidents.
Travel occasionally for training or project purposes (5%).