Onsite Technology Specialist
About The Position
The Onsite Technology Specialist provides technical and operational IT support for a mill site, including network, server, PC, printing, unified communications, mobility, and infrastructure services. The role supports mill computer systems and applications, resolves minor infrastructure problems, escalates higher-impact issues, and leads the planning and execution of site infrastructure projects. It also coordinates local infrastructure vendors, helps maintain compliance with control procedures, manages access to sensitive IT areas, and maintains the site IT Business Continuity Plan and a 1-to-3-year IT plan. The specialist serves as a liaison between the mill and centralized technology teams, relays future technology recommendations, coordinates technology changes, supports user account requests and IT onboarding, procures IT infrastructure components, and educates mill users about available technologies. The position is onsite at the Cold Spring Facility in Neenah, Wisconsin. Occasional travel may be required for training or projects, and the role may require work and on-call availability outside business hours to support critical incidents.
Requirements
- Associate degree or equivalent experience with proven technical skills.
- At least 5 years of relevant technical experience, or 7–9 or more years of hands-on IT work with proven skills.
- Strong troubleshooting abilities for computer issues.
- Experience with Windows operating systems (XP, 7, 10, and 11), Windows Server (2003, 2008, and 2012), and SQL Server (2003–2019).
- Knowledge of Cisco networking, LAN/WAN, wireless networks, and firewalls.
- Skills with Microsoft Office, Office 365, SharePoint, and iOS and Android mobile devices.
- Experience managing Incident and Request tracking in a ticketing system such as ServiceNow.
- Ability to work onsite in person.
- Ability to work outside business hours when required and be on call for critical incidents.
- Occasional travel may be required for training or project purposes (5%).
- Must be a local candidate already authorized to work in the role's country; relocation support is not provided.
Responsibilities
- Install and support network equipment with guidance from the Network Operations team.
- Coordinate or perform physical and virtual server installations, IOS upgrades, critical patching, and maintenance with assistance from the Server Team.
- Own the PC deployment roadmap, including ordering, imaging, troubleshooting, and maintaining accurate inventory in ServiceNow.
- Manage the multifunction device and printer fleet, procure equipment, provide basic support, and escalate issues to the printer vendor.
- Install and support unified communications voice and video equipment with assistance from the UC Operations team.
- Assist with new mobility equipment requests and some device configuration.
- Document and coordinate IT hardware surplus for inventory and asset disposal.
- Provide operational support for mill computer systems and installed applications, resolve minor infrastructure problems, and escalate higher-impact issues.
- Lead planning and execution of mill infrastructure projects and coordinate local infrastructure vendor work.
- Ensure LAN/WAN and related computer systems comply with established control procedures.
- Review and control access to the MDF and other sensitive areas according to established control procedures.
- Maintain the site IT Business Continuity Plan and a 1-to-3-year IT plan.
- Relay technology recommendations between the mill and centralized technology teams, and coordinate recommendations and changes from other IT teams.
- Provide site IT administration support, request new employee accounts, and deliver IT onboarding training.
- Procure IT infrastructure components according to Kimberly-Clark's established process.
- Educate mill users about available Kimberly-Clark technologies and their proper use.
- Manage communications for recent technology implementations and facilitate collaboration among stakeholders.
- Provide customer-focused service, solve problems analytically and systematically, and learn and apply new technical information effectively.
- Carry out work safely, follow plant security policies and company standards, and complete assigned work in a timely and professional manner.
- Build proactive relationships with clients and support teams, contribute to a respectful and productive team environment, and communicate with local management and staff in non-technical terms.
- Work outside business hours and be on call when required to support critical incidents.
Benefits
- Eligibility for a target bonus.
- Comprehensive benefits suite.
- 401(k) and Profit Sharing plan.
- Flexible work model blending remote work with intentional in-person collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
