Onsite Technology Specialist
About The Position
The Onsite Technology Specialist provides technical support and infrastructure services for the assigned mill site(s), working with centralized technology operations teams and local stakeholders. The role supports network, server, PC, printing, unified communications, and mobility services; coordinates IT hardware surplus and asset disposal; and maintains accurate equipment and inventory records. The specialist provides operational support for mill computer systems and applications, resolves minor infrastructure issues, escalates higher-impact incidents, and leads planning and execution of mill infrastructure projects. The role also coordinates local infrastructure vendors, supports compliance with established controls for LAN/WAN systems and sensitive areas, and maintains the site IT Business Continuity Plan and a one- to three-year IT plan. Acting as a liaison between the mill and technology teams, the specialist relays technology needs and recommendations, coordinates changes, supports employee accounts and IT onboarding, procures infrastructure components, and educates users on available technologies. The role promotes safe, customer-focused service, communicates technical matters to local staff in non-technical terms, and may require work outside business hours, on-call support for critical incidents, and occasional travel for training or projects.
Requirements
- Associate degree or equivalent experience with proven technical skills.
- At least 5 years of relevant technical experience, or 7–9+ years of hands-on IT work with proven skills.
- Strong troubleshooting skills for computer issues.
- Experience with Windows operating systems (XP, 7, 10, and 11), Windows Server (2003, 2008, and 2012), and SQL Server (2003–2019).
- Knowledge of Cisco networking, LAN/WAN, wireless networks, and firewalls.
- Skills with Microsoft Office, Office 365, SharePoint, and iOS and Android mobile devices.
- Experience managing ticketing systems for incident and request tracking, such as Service Now.
- Ability to work onsite in person.
- Ability to work outside business hours when required and be on-call for critical incidents.
- Ability to travel occasionally (approximately 5%) for training or projects.
- Carry out work safely, follow plant security policies and company standards, and perform assigned tasks diligently and professionally.
- Communicate technical information to local management and staff in non-technical terms.
Responsibilities
- Install and support network equipment with guidance from the Network Operations team.
- Coordinate or perform physical and virtual server installations, IOS upgrades, critical patching, and maintenance with assistance from the Server Team.
- Own the end-to-end PC deployment process, including ordering, imaging, troubleshooting, and maintaining inventory in Service-Now.
- Manage the multifunction device and printer fleet, procure equipment, provide basic support, and escalate issues to the printer vendor.
- Install and support unified communications equipment with assistance from the UC Operations team.
- Assist with mobility equipment requests and configuration.
- Document and coordinate IT hardware surplus and asset disposal for inventory purposes.
- Provide operational support for mill computer systems and installed applications, resolve minor infrastructure problems, and escalate higher-impact issues.
- Lead the planning and execution of mill infrastructure projects.
- Manage and coordinate local infrastructure vendor work at the site.
- Ensure LAN/WAN and related computer systems comply with established control procedures.
- Review and control access to MDF and other sensitive areas in accordance with established procedures.
- Maintain the site IT Business Continuity Plan and a one- to three-year IT plan.
- Relay future technology recommendations between the mill and centralized technology teams, and coordinate recommendations and changes from other IT teams.
- Provide site IT administration, request new employee accounts, and deliver IT onboarding training.
- Procure IT infrastructure components according to company procurement processes.
- Educate mill users about available technologies and their proper use, and manage communications for recent technology implementations.
- Facilitate collaboration among stakeholders with common objectives.
- Provide safe, timely, diligent, professional, customer-focused service and adhere to plant security policies and company standards.
- Build proactive relationships with clients and support teams, contribute to an inclusive team environment, and communicate with local management and staff in non-technical terms.
- Work outside business hours when required and be on-call outside business hours for critical incidents.
- Travel occasionally for training or project purposes (approximately 5%).
Benefits
- 401(k) and Profit Sharing plan
- Target bonus eligibility
- Comprehensive benefits suite
- Flexible work model blending remote work with intentional in-person collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
