Onsite Technology Specialist

Kimberly-Clark • Maumelle, AR

2d • $79,880 - $94,440 • Onsite

About The Position

The Onsite Technology Specialist provides hands-on IT and infrastructure support at the Maumelle facility, supporting mill-related computer systems, installed applications, and site technology. The role installs and maintains network, server, PC, printing, unified communications, and mobility equipment; coordinates IT asset surplus and disposal; and resolves routine issues while escalating higher-impact problems. It also plans and executes mill infrastructure projects, coordinates local vendors, and helps ensure systems and sensitive areas comply with established controls.

The specialist serves as a liaison between the mill and centralized technology teams, sharing technology recommendations and coordinating changes. The role provides site IT administration, including account requests, onboarding, procurement, and user education; maintains the site IT business continuity plan and a one-to-three-year IT plan; and communicates about technology implementations. The position is onsite and may require work outside business hours, on-call support for critical incidents, and occasional travel for training or projects.

Requirements

• College associate's degree or equivalent experience with proven technical skills.
• At least 5 years of relevant technical experience, or 7–9+ years of hands-on IT work with proven skills.
• Strong troubleshooting abilities for computer issues.
• Experience with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Knowledge of Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skills with Microsoft Office, Office 365, SharePoint, and mobile devices (iOS and Android).
• Experience managing an incident and request tracking ticketing system, such as Service Now.
• Ability to work onsite in person.
• Ability to work outside business hours when required and be on call for critical incidents.
• Ability to travel occasionally (5%) for training or project purposes.
• Authorization to work in the role's country; the role is available only to local candidates already authorized to work there.

Responsibilities

• Install and support network equipment with guidance from the Network Operations team.
• Coordinate or perform physical and virtual server installations, iOS upgrades, critical patching, and maintenance with assistance from the Server Team.
• Own the end-to-end PC roadmap, including ordering, imaging, troubleshooting, and accurate inventory management through Service-Now.
• Manage the multifunction device and printer fleet, procure equipment, provide basic support, and escalate issues to the printer vendor.
• Install and support unified communications voice and video equipment with assistance from the UC Operations team.
• Assist with mobility equipment requests and configuration.
• Document and coordinate IT hardware surplus processes for inventory and asset disposal.
• Provide operational support for mill computer systems and applications, resolve minor infrastructure problems, and escalate higher-impact issues.
• Lead planning and execution of mill infrastructure projects.
• Manage and coordinate local infrastructure vendors' work at the site.
• Ensure LAN/WAN and related computer systems comply with established control procedures.
• Review and control access to the MDF and other sensitive areas according to established procedures.
• Maintain the site IT Business Continuity Plan and a one-to-three-year IT plan.
• Relay future technology recommendations between the mill and centralized technology teams and coordinate technology recommendations and changes from other IT teams.
• Provide site IT administration, request new employee accounts, deliver IT onboarding training, and procure IT infrastructure components through the established process.
• Educate mill users about available technologies and their proper use, and manage communications about recent technology implementations.
• Facilitate collaboration among stakeholders with shared objectives.
• Provide customer-focused service, take a systematic and analytical approach to problem solving, and learn and apply new technical information effectively.
• Carry out work safely, follow plant security policies and Kimberly-Clark standards and procedures, and complete assigned work in a timely, diligent, and professional manner.
• Build proactive relationships with clients and support teams, contribute to a respectful team environment, and communicate with local management and staff in non-technical terms.
• Work outside business hours when required and be on call outside business hours for critical incidents.
• Travel occasionally for training or project purposes (5%).

Benefits

• 401(k) and Profit Sharing plan
• Eligibility for a target bonus
• Comprehensive benefits suite
• Flexible work model blending remote work with intentional in-person collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree