Onsite Technical Coordinator

Intellisource Colorado • Matteson, IL

6d • Onsite

About The Position

IntelliSource is seeking an Onsite Technical Coordinator to provide hands-on technology and IT support in a fast-paced onsite operation. The coordinator is a primary point of contact for employees needing help with IT equipment, system access, hardware troubleshooting, and general technical support. The role combines day-to-day tier 1 help desk support with technology asset management and requires an organized, technically capable, customer-service-oriented approach.

This is a contract role with an immediate start and an estimated end date on or around December 31, 2026; final dates depend on business demands. A project completion bonus equivalent to 20% of total salary is paid upon meeting specified project milestones or final delivery. The contract may be extended based on mutual interest.

The position is primarily onsite and involves regular interaction with employees throughout the facility. It requires moving around the worksite to provide hands-on support, lifting and relocating technology equipment as needed, and working at a computer or technical support station for extended periods. Schedule flexibility may be needed to accommodate operational needs, onboarding activity, shift changes, or technology issues.

The hourly rate is $30–$33, based on experience and geographic area, with overtime potential. IntelliSource offers a full benefits package including medical, dental, and vision coverage. Candidates must be at least 18, authorized to work in the United States, and able to successfully complete post-offer criminal background screening and drug testing. Documentation establishing identity and employment eligibility must be provided within three business days of the start date.

Requirements

• High school diploma or equivalent required.
• At least 18 years old.
• Authorized to work in the United States and able to provide documentary evidence of identity and employment eligibility within three business days of the start date.
• Must be able to successfully clear post-offer criminal background screening and drug testing.
• Experience troubleshooting computers, monitors, printers, scanners, peripherals, and other workplace technology.
• Basic understanding of Windows operating systems, Microsoft 365 applications, network connectivity, user accounts, and password or access troubleshooting.
• Strong attention to detail and ability to maintain accurate asset and service records.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Ability to troubleshoot independently and recognize when escalation is required.
• Comfort working in a fast-paced onsite environment supporting employees and operational leadership.
• Ability to move throughout the worksite and lift, carry, install, or relocate computers, monitors, printers, and related technology equipment as needed.
• Ability to work at a computer and technical support station for extended periods.

Nice To Haves

• Associate degree, technical certification, or related IT education.
• 1–3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or a related role.
• Experience with IT ticketing or help desk systems.
• Experience managing technology inventory, asset tracking, or equipment deployment.
• Familiarity with RF scanners and Zebra label printers.
• Familiarity with Microsoft 365 or Office applications.
• Familiarity with Active Directory or user-account administration.
• Familiarity with password resets and access troubleshooting.
• Familiarity with IT ticketing or help desk platforms.
• Familiarity with printers, scanners, handheld devices, and peripheral equipment.
• Familiarity with basic wired and wireless network troubleshooting.
• Familiarity with device imaging, configuration, and deployment.
• Familiarity with inventory and asset audit processes.
• Associate degree, technical certification, or related IT education is preferred.

Responsibilities

• Manage the daily issuance, return, tracking, and accountability of laptops, desktops, monitors, handheld devices, scanners, peripherals, and other company technology assets.
• Maintain accurate inventory records, including equipment assignments, serial numbers, asset tags, condition, and available inventory; conduct routine audits and reconcile discrepancies.
• Diagnose and resolve basic hardware issues involving computers, monitors, docking stations, keyboards, mice, scanners, printers, cables, and other peripherals.
• Provide tier 1 technical support to onsite employees with technology, hardware, software, connectivity, password, login, or system-access issues.
• Create, document, prioritize, track, and resolve IT support tickets according to service-level expectations, escalating issues that require advanced support.
• Partner with operations, training, HR, and IT to prepare equipment, technology access, and workstations for new employees.
• Inspect workstations, equipment, shared technology, and support areas to identify and address potential technology issues before they affect operations.
• Troubleshoot common issues involving Windows-based computers, network connectivity, printers, peripherals, applications, user accounts, and basic software functionality.
• Document support activity, recurring issues, asset movement, equipment repairs and replacements, and escalations.
• Work with onsite leadership, corporate IT, HR, operations, training, and other support teams to resolve technology needs and minimize operational downtime.
• Provide professional, responsive, and approachable assistance, communicating solutions clearly to employees with varying levels of technical knowledge.
• Follow IT security, data protection, equipment handling, asset management, and technology-use policies.

Benefits

• Full benefits package including medical, dental, and vision coverage.
• Overtime potential.
• Project completion bonus equivalent to 20% of total salary upon meeting specified project milestones or final delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED