OnSite Specialist - New York City, NY

Stryker•New York, NY

1d•Onsite

About The Position

As an Endoscopy OnSite Specialist, you will support surgical teams and help ensure equipment, processes, and information flow smoothly to promote exceptional patient care. You will prepare and maintain surgical equipment and disposable products, support operating room teams during procedures, troubleshoot equipment issues, and collaborate with clinical partners. The role also involves accurate documentation, ongoing product training and education, adherence to safety, facility, and privacy standards, and flexible coverage for other accounts as needed. The position is field-based in New York City, New York, with 10% travel.

Requirements

High school diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity sufficient to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office, along with strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

Bachelor’s or associate’s degree, or equivalent certifications.
At least 1 year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification; required within 6 months for Sterile Processing roles and renewed annually.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain documentation of procedure details, equipment usage, monthly performance metrics, and account updates.
Stay current through ongoing training on Stryker equipment, disposable products, and new technologies, and educate clinical staff on product use.
Follow safety, facility, and privacy standards, including patient confidentiality requirements, and maintain a professional, customer-focused approach.
Provide flexible coverage, including rotating, on-call, overnight, and weekend shifts, and support other accounts within and outside the region as needed.
Perform in-line function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize sets for sterilization according to instructions for use (IFU).
Facilitate repairs, replacements, and instrument tracking according to hospital protocols.