Merchant Specialist - New York City Market

Bank of America • New York, NY

1d • $92,000 - $122,700 • Onsite

About The Position

The Merchant Specialist provides merchant client advisory and solutions to address payment processing needs. The role proactively identifies opportunities to grow new business, deepens client relationships, and works closely with Business Banking Relationship Managers and Merchant Solutions partners. The specialist advises clients on their payments ecosystems and how to integrate and leverage the company’s solutions, while serving as a merchant point of contact across a matrixed coverage organization. This is a field-based role requiring travel for in-person meetings with clients, internal partners, and company leaders.

The role includes sales administration, including pipeline development and maintenance, pre-call planning, client needs assessments, preparing and presenting product proposals, price and cost analysis, submitting implementation documentation, ongoing client relationship management, and contract renewals. It involves prospecting among existing Business Banking clients and requires knowledge of the Bank of America Merchant Services platform and Fiserv Clover platform.

Requirements

• At least 2 years of payments industry experience.
• At least 2 years of direct sales experience.
• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions.
• Proven experience cultivating and strengthening client and business partner relationships.
• Ability to work independently with minimal supervision toward personal and team goals.
• Effective written, oral, and presentation communication skills.
• Effective planning, prioritization, and time management skills.
• Ability to quickly learn various product solutions.
• Strong analytical and organizational skills.
• High school diploma, GED, secondary school education, or equivalent.
• Ability to travel for in-person meetings with clients, internal partners, and company leaders.

Nice To Haves

• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients.
• Knowledge of Fiserv systems and products, including Clover.
• Knowledge of the Bank of America Merchant Services platform.

Responsibilities

• Use a consultative sales process and industry knowledge, including healthcare, retail, and restaurants, to identify client needs.
• Recommend solutions that meet client needs, with a focus on complex opportunities and solutions.
• Achieve sales and revenue goals while maintaining operational excellence, risk management, client experience expectations, accurate records, and adherence to Service Level Agreements.
• Build relationships and collaborate with internal partners, providing expertise on merchant payment processing pricing, software, gateways, and security.
• Proactively identify opportunities and develop a sales pipeline with internal partners and clients.
• Champion clients by connecting them with expertise across the company to help achieve their goals.
• Establish relationships with associations, centers of influence, and vendor partners, and adapt to changes in the payment processing environment.
• Independently identify sales opportunities from the bank’s client portfolio.
• Perform sales administration, including pre-call planning, needs assessments, proposals, price and cost analysis, implementation documentation, relationship management, and contract renewals.
• Prospect existing Business Banking clients with merchant services needs.

Benefits

• Benefits eligibility.
• Paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business and/or group performance, and company success.
• Resources and support for employees.
• Industry-leading benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED