Onsite Return Agent (Rental Car)

Hertz • Honolulu, HI

6d • Onsite

About The Position

The Onsite Return Agent is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued vehicle-return experience. The role provides attentive, courteous, and expeditious service as customers return rental vehicles. Agents manage the return process, inspect vehicles, explain charges, and respond to customer questions and concerns while following company policies and procedures. The position requires customer-service and sales experience, flexibility to work weekends, holidays, and overtime, and the ability to work outdoors in all weather conditions.

Requirements

• At least one year of sales or customer experience in a high-volume or service-oriented environment.
• Proven strong sales and closing skills and the ability to engage customers in a friendly manner.
• Basic computer proficiency.
• Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Proven ability to work well within a team.
• A strong customer focus and proven experience in a customer-facing environment.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods.
• Ability to lift up to 45 pounds.

Nice To Haves

• Fluency in additional languages; candidates fluent in other languages are encouraged to apply.

Responsibilities

• Manage the vehicle-return process in compliance with company policies and procedures while providing world-class customer service.
• Welcome customers with a pleasant greeting and professional attitude; assist with luggage and answer questions in a friendly manner.
• Provide customers with an invoice and a full explanation of their charges.
• Resolve customer issues and concerns professionally using effective customer-service techniques, and direct queries to the Team Leader when appropriate.
• Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
• Check fuel levels and mileage and clearly explain final charges to customers.
• Secure vehicle keys and ensure they remain with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
• Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
• Maintain an appearance appropriate for best-in-class customer service and follow established guidelines.
• Carry out other duties requested by managers or Team Leaders.
• Keep the work area organized and free of clutter.

Benefits

• Hourly rate of $16.75 plus commission.
• Sign-on bonus of $1,000, with $500 paid at 60 days and $500 at 90 days of employment.
• Weekly pay.
• Holiday pay.
• Career growth opportunities.
• Paid training to expand skills and knowledge.
• Medical, dental, and vision benefit options after 30 days.
• Up to 40% off the base rate of any standard Hertz rental.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed