Onsite Return Agent (Rental Car)

Hertz•Honolulu, HI

7d•Onsite

About The Position

The Onsite Return Agent is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience as they return rental vehicles. The role provides attentive, courteous, and efficient service while managing vehicle returns in accordance with Hertz policies and procedures. The agent welcomes customers, assists with luggage and questions, provides and explains invoices and charges, and professionally addresses customer concerns. The role includes inspecting vehicles and documenting damage or cleaning needs, checking fuel and mileage, securing vehicle keys, and reminding customers to remove personal belongings. Agents also share customer feedback to support operational improvements and maintain an appropriate professional appearance and an organized work area. The position requires customer-service and sales experience, communication and organizational skills, basic computer proficiency, and the ability to work as part of a team. Agents must be able to work flexible shifts, including weekends and holidays, and overtime as required; work outdoors in all weather conditions; stand for extended periods; and lift up to 45 pounds.

Requirements

At least one year of sales or customer experience in a high-volume or service-oriented environment.
Proven strong sales and closing skills and an ability to interact in a friendly, engaging manner.
Basic computer proficiency.
Clear and proficient written and oral communication in English.
Ability to work in a fast-paced environment with varied tasks, with excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
A customer-focused approach and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.
Ability to lift up to 45 pounds.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Manage the vehicle return process in compliance with Hertz policies and procedures while providing world-class customer service.
Welcome customers with a pleasant greeting and professional attitude; assist with luggage and answer questions in a friendly manner.
Provide customers with an invoice and explain all charges.
Resolve customer issues professionally using effective customer service techniques, and refer queries to the Team Leader when appropriate so issues can be addressed before the customer leaves.
Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
Check fuel levels and mileage and clearly explain final charges.
Secure vehicle keys and ensure they remain with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
Maintain an appearance appropriate for best-in-class customer service in accordance with established guidelines.
Carry out other duties requested by managers or Team Leaders.
Keep the work area organized and free of clutter.