Onsite Manager

PS Logistics•Moneta, VA

4d•Onsite

About The Position

The Onsite Manager meets customer expectations through customer service, order processing, and fulfilling customer needs, while managing the daily activities of driver personnel. The role communicates with customers and drivers, assigns work using McLeod operating software, and directs drivers to designated territories or dedicated operations in accordance with company policies, procedures, and business objectives. The manager helps drivers comply with applicable trucking regulations and supports safe, productive, on-time deliveries. The position also develops relationships with carriers, maintains carrier information, understands carrier and equipment capabilities, books loads according to commitments and needs, and arranges load pickups and deliveries. The Onsite Manager resolves execution issues, communicates with customers, carriers, managers, and team members, adapts to market conditions, and provides customer-requested reporting. This is a salaried position; the posting states that career progression is not guaranteed. The role is located in Moneta, Virginia.

Requirements

High school diploma with 1–3 years of transportation dispatching experience.
Good oral and written communication skills to interact effectively with customers, drivers, and team members in person and by telephone.
Customer-service-oriented and team-oriented approach.
Good organizational skills and the ability to manage multiple tasks simultaneously.
Ability to work a flexible schedule when needed, including weekends, evenings, and holidays.
Experience with Microsoft Office Suite, including Outlook, Word, and Excel.
Strong communication skills.
Strong time-management skills.
Organized and detail-oriented.

Nice To Haves

Four-year degree from an accredited college or university, preferably in Supply Chain Management.
Excellent computer skills, especially with transportation management systems (TMS); McLeod experience is preferred.

Responsibilities

Communicate with drivers and customers.
Use McLeod operating software to assign work to drivers across the country.
Direct drivers’ daily activities in designated territories or dedicated operations according to company policies, procedures, and business objectives.
Guide drivers on complying with applicable local, state, and federal trucking statutes.
Help ensure drivers are safe and productive and deliver on time.
Counsel drivers and assist them with over-the-road issues.
Assist drivers in keeping required documents current, including driver’s licenses, random drug tests, and physicals.
Develop the existing carrier base by building relationships.
Maintain a thorough understanding of carriers and the equipment portfolio.
Document and retain relevant carrier information.
Book loads based on commitments and required needs.
Arrange load pickups and deliveries with carriers.
Resolve issues that arise while loads are being delivered.
Communicate with customers, carriers, managers, and team members.
Adapt to market sensitivities.
Provide reporting as requested by customers.