Onsite Manager

Avantor•Boston, MA

22h•$84,500 - $135,700•Onsite

About The Position

The Onsite Manager leads multi-team or multi-site laboratory operations for Avantor’s Advanced Laboratory Services, working closely with service professionals to deliver customized, mission-based lab work and research protocols for customers. The role reports to the Regional Director and serves as the senior operational relationship holder for client site leadership and key stakeholders. The position is based in Boston, Massachusetts, and follows a four-day work week with 10-hour shifts. Operations run seven days a week, and employees are assigned a fixed schedule that may include weekdays and/or weekends based on business needs. Available shifts are 6:00 AM–4:30 PM and 12:30 PM–11:00 PM. The manager sets operational priorities, ensures consistent service delivery in a GMP environment, develops direct-report supervisors, and leads workflow standardization and continuous improvement. The role also owns complex issue resolution, senior client relationships, vendor oversight, workforce planning, budget management, safety, quality, and regulatory readiness. The manager contributes to account planning, cross-functional initiatives, new business development, and client site activations and transitions. The role requires a higher education degree in supply chain, business, life sciences, or a related field; a bachelor’s degree is strongly preferred. Candidates should have 7–10 years of relevant operational experience in a GMP environment and 3–5 years of formal supervisory experience, including supervision of supervisors or equivalent multi-team scope. The position also requires experience leading measurable continuous improvement initiatives, managing budgets and operational financial reviews, and working in regulated client environments. A valid driver’s license is required. The listed salary range is $118,000–$129,800, plus eligibility for up to a 5% annual bonus. The posting also lists a separate expected pre-tax pay range of $84,500–$135,700, with actual pay dependent on factors such as experience and geographic location.

Requirements

Higher education degree in supply chain, business, life sciences, or a related field; a bachelor’s degree is strongly preferred.
7–10 years of experience in laboratory services, warehouse, logistics, or inventory management operations in a GMP environment.
3–5 years of formal supervisory experience, including supervision of supervisors or equivalent multi-team scope.
Documented experience leading continuous improvement initiatives with quantified business impact.
Experience managing budgets and operational financial reviews.
Experience in regulated client environments such as pharmaceutical, biotech, or medical device.
Advanced proficiency with inventory management systems and operational reporting platforms.
Strong Excel skills, including advanced functions, pivot tables, and dashboard design.
Ability to analyze operational and financial data and translate findings into action.
Working knowledge of continuous improvement methodologies such as Lean or Six Sigma at practitioner level.
Experience with Power BI, Tableau, or equivalent visualization tools.
Valid driver's license.

Responsibilities

Set operational priorities across supervisor teams to ensure consistent GMP service delivery across teams or sites.
Conduct weekly operational reviews with direct-report supervisors and reallocate resources in response to volume, coverage, or client-priority changes.
Serve as the senior operational escalation contact and own daily, weekly, and monthly operating rhythms.
Lead cross-team or cross-site initiatives, including new service launches, site activations, and transitions.
Conduct supervisor performance reviews, goal-setting, development conversations, hiring, and succession planning; coach supervisors and partner with HR on complex employee relations matters.
Identify and implement workflow improvements; standardize SOPs, work instructions, and training materials across teams or sites.
Charter and sponsor multi-team continuous improvement projects, track quantified outcomes, and partner with Business Process Consulting and Quality to scale improvements.
Lead structured resolution of service challenges and major operational incidents, coordinate cross-functional stakeholders, and ensure CAPA implementation and follow-through.
Escalate issues affecting contract scope, significant budget variances, or safety to senior leadership with response options.
Manage senior client relationships, lead recurring business reviews, communicate service performance and improvement outcomes, and translate customer feedback into improvements.
Partner with the commercial team on scope expansion, renewals, and customer success planning; represent Avantor in client audits, regulatory inspections, and scope reviews.
Oversee senior relationships with key vendors and third-party logistics partners, lead vendor performance reviews, and ensure vendor access, safety, quality, and compliance protocols.
Lead workforce planning, including multi-year headcount modeling, skill mix, and bench planning; manage the operating budget within delegated authority.
Partner with Finance on monthly financial reviews, variance analysis, corrective actions, account-level P&L reviews, forecasts, and renewal-period financial planning.
Approve workforce actions within delegated authority and Avantor policy.
Own safety performance, major incident investigations, CAPA, audit readiness, and training compliance across the scope.
Partner with client and Avantor safety and quality functions on account-level safety and compliance strategy.
Contribute to annual account planning, strategic reviews, and new business development; represent the scope in cross-functional initiatives and support cross-account learning and standardization.