Onsite Manager

Surge Staffing•Uvalde, TX

3d•Onsite

About The Position

Surge Staffing is seeking a Workforce Manager to oversee staffing operations and workforce management for a major client. This role is suited to a staffing, recruiting, customer service, or operations professional who thrives in a fast-paced environment and builds strong relationships with clients and employees. The Bilingual Workforce Manager delivers customer service, manages temporary employees, coordinates staffing needs, supports business development, and ensures the successful day-to-day operation of the client account. The role balances client needs, employee relations, staffing demands, and business development while maintaining high service standards. It may also involve supervising Workforce Staffing Specialists and Workforce Supervisors, traveling to client sites and other company locations as needed, and stepping in to perform staffing, recruiting, supervisory, and workforce management duties.

Requirements

High school diploma required.
1–2 years of supervisory experience or 3–5 years of experience in staffing, recruiting, customer service, sales, or a related industry.
Business development and sales experience, including cold calling, presentations, client relationship management, negotiation, and closing.
Strong customer service, communication, presentation, and follow-up skills.
Strong listening, problem-solving, organizational, and leadership abilities.
Ability to manage multiple priorities and shift between tasks in a fast-paced environment.
Ability to work independently and collaborate effectively with a team.
Self-motivation, a strong sense of urgency, and ability to meet deadlines.
Ability to work in a competitive, results-driven environment.
Ability to coach, mentor, advise, and influence employees and clients professionally.
Strong attention to detail and ability to accurately manage records, reports, and staffing information.
Basic math and analytical skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet-based systems.
Ability to travel to client sites and other company locations as needed.

Nice To Haves

Bilingual in English and Spanish; ability to speak, read, and write in both languages.
Bachelor’s degree or equivalent business experience.
Previous staffing, branch management, workforce management, or supervisory experience.

Responsibilities

Partner with clients to understand staffing needs and provide qualified, reliable talent.
Manage recruiting, scheduling, onboarding, orientation, and placement of temporary employees.
Match employee skills and experience with client requirements.
Build and maintain client relationships through consistent communication and customer service.
Conduct client meetings, follow up on staffing needs, and address concerns or service issues proactively.
Support business development through skill-sourcing calls, client outreach, sales presentations, and identification of additional staffing opportunities.
Present workforce solutions, including HR services, payroll, assessments, training, and other staffing services.
Monitor employee attendance, performance, productivity, and quality standards.
Coach, counsel, and recognize temporary employees to encourage engagement, retention, and job satisfaction.
Implement client-specific recruiting, training, orientation, recognition, and retention programs.
Maintain employee and client records, staffing reports, and sales and service activity reports.
Review and reconcile invoices and assist with account profitability and collections as needed.
Address employee and client issues promptly and professionally.
Assist with unemployment and workers’ compensation claims when needed.
Coordinate with staffing vendors and support vendor management programs as required.
Supervise and guide Workforce Staffing Specialists and Workforce Supervisors as needed.
Perform staffing, recruiting, supervisory, and workforce management duties when necessary.
Follow company policies, procedures, and quality standards.
Perform other duties as needed to support successful staffing operations.