Onsite Manager

Surge Staffing•Uvalde, TX

2d•Onsite

About The Position

Surge Staffing is seeking an onsite Workforce Manager to oversee staffing operations and workforce management for a major client. The role focuses on delivering customer service, managing temporary employees, coordinating staffing needs, supporting business development, and ensuring successful day-to-day operation of the client account. The position suits an organized, solutions-oriented professional comfortable managing multiple priorities in a fast-paced, deadline-driven environment and building relationships with clients and employees. The Workforce Manager balances client needs, employee relations, staffing demands, and business development while maintaining a high standard of service. The role may also provide supervision and guidance to Workforce Staffing Specialists and Workforce Supervisors, and step in to perform staffing, recruiting, supervisory, and workforce management duties when necessary. The posting describes the position as onsite and states that travel to client sites and other company locations may be needed.

Requirements

Bilingual English and Spanish skills are preferred; the posting says the candidate must be able to speak, read, and write in both languages.
High school diploma required.
1–2 years of supervisory experience, or 3–5 years of experience in staffing, recruiting, customer service, sales, or a related industry.
Business development and sales experience, including cold calling, presentations, client relationship management, negotiation, and closing.
Strong customer service, communication, presentation, and follow-up skills.
Strong listening, problem-solving, organizational, and leadership abilities.
Ability to manage multiple priorities and shift between tasks in a fast-paced environment.
Ability to work independently and collaborate effectively with a team.
Self-motivation, a strong sense of urgency, and ability to meet deadlines.
Comfort working in a competitive, results-driven environment.
Ability to coach, mentor, advise, and influence employees and clients professionally.
Strong attention to detail and ability to accurately manage records, reports, and staffing information.
Basic math and analytical skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based systems.
Ability to travel to client sites and other company locations as needed.

Nice To Haves

Bachelor’s degree or equivalent business experience preferred.
Previous staffing, branch management, workforce management, or supervisory experience preferred.

Responsibilities

Partner with clients to understand staffing needs and provide qualified, reliable talent.
Manage recruiting, scheduling, onboarding, orientation, and placement of temporary employees.
Match employee skills and experience with client requirements to ensure quality placements.
Build and maintain client relationships through consistent communication and customer service.
Conduct client meetings, follow up on staffing needs, and address concerns or service issues proactively.
Support business development through skill-sourcing calls, client outreach, sales presentations, and identification of additional staffing opportunities.
Present workforce solutions, including HR services, payroll, assessments, training, and other staffing services.
Monitor employee attendance, performance, productivity, and quality standards.
Coach, counsel, and recognize temporary employees to encourage engagement, retention, and job satisfaction.
Implement client-specific recruiting, training, orientation, recognition, and retention programs.
Maintain accurate employee and client records, staffing reports, and sales and service activity reports.
Review and reconcile invoices and assist with account profitability and collections as needed.
Address employee and client issues promptly and professionally.
Assist with unemployment and workers’ compensation claims when needed.
Coordinate with staffing vendors and support vendor management programs as required.
Supervise and provide guidance to Workforce Staffing Specialists and Workforce Supervisors as needed.
Perform staffing, recruiting, supervisory, and workforce management duties when necessary.
Follow company policies, procedures, and quality standards.
Perform other duties as needed to support successful staffing operations.