Onsite Manager

Associa•Roswell, GA

1d•Onsite

About The Position

The Community Association Manager provides overall supervision of a large-scale community association and serves as a point of contact for homeowners, vendors, board and committee members, and branch-office staff. The role includes financial and administrative oversight, board support, resident and vendor communication, and ensuring association operations comply with governing documents, management agreements, company procedures, and applicable laws. This is a full-time salaried position. Compensation is competitive and based on experience. The position is onsite, as indicated by the job title.

Requirements

Hold a valid Georgia Community Association Manager (CAM) License or Georgia Real Estate License issued by the Georgia Real Estate Commission.
Demonstrate strong conflict-resolution and homeowner-satisfaction skills.
Have strong knowledge of Association governing documents, including declarations of covenants and bylaws.
Have strong knowledge of financial reports and budgets.
Demonstrate professional customer-service skills.
Have exceptional written and verbal communication skills and a polished, professional, friendly demeanor.
Be proficient with Microsoft Office products, including Word, Excel, and Outlook.
Understand the roles of the association board and Community Association Manager.
Be self-motivated, proactive, detail-oriented, and a team player.
Have time-management and time-critical prioritization skills.
Have effective organizational and project-management skills for capital expenditure and reserve-related projects.

Nice To Haves

Membership with CAI is desired.
CMCA and AMS designations are preferred.
Five or more years of community association management (HOA) experience, excluding multifamily-related experience, is desired.

Responsibilities

Supervise the Association’s financial administration in accordance with the management agreement and governing documents.
Serve as the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board and consistent with the management agreement and governing documents.
Review monthly financial reports and ensure a management summary is submitted to the Board of Directors.
Monitor client delinquency and collections for the assigned portfolio.
Attend Board meetings in accordance with the management agreement.
Assist the Board with the architectural review process and/or routine inspections in accordance with the management agreement.
Maintain files, records, and correspondence in accordance with company procedures and good business practices.
Maintain board and resident information in the CINC Systems database.
Oversee the accounts payable process in accordance with company processes and procedures.
Remain knowledgeable about Association governing documents, rules and regulations, and general legal requirements for community associations.
Provide excellent customer service and maintain open communication with homeowners, vendors, realtors, tenants, and board members.
Stay current with industry best practices and applicable laws.
Perform other duties as assigned.