Onsite Manager

Avantor•Boston, MA

6d•$118,000 - $129,800•Onsite

About The Position

The Onsite Manager reports to the Regional Director and works with Avantor’s Advanced Laboratory Services professionals to support customers through customized, mission-based laboratory work and research protocols. The role provides senior operational leadership across in-scope teams or sites in a GMP environment, overseeing service delivery, supervisors, workforce planning, budgets, continuous improvement, client relationships, vendors, safety, quality, and regulatory compliance. The position is located in Boston, Massachusetts. It follows a four-day work week with 10-hour shifts. Operations run seven days per week, and employees are assigned a fixed schedule that may include weekdays and/or weekends based on business needs. Shift options are 6:00 AM–4:30 PM and 12:30 PM–11:00 PM. The stated salary range is $118,000–$129,800, plus an opportunity for up to a 5% annual bonus. The posting also lists expected pre-tax pay of $84,500–$135,700, which may differ based on relevant factors such as experience and geographic location.

Requirements

Higher education degree in supply chain, business, life sciences, or a related field is required; a bachelor’s degree is strongly preferred.
7–10 years of experience in laboratory services, warehouse, logistics, or inventory management operations in a GMP environment.
3–5 years of formal supervisory experience, including supervision of supervisors or equivalent multi-team scope.
Documented experience leading continuous improvement initiatives with quantified business impact.
Experience managing budgets and operational financial reviews.
Experience in regulated client environments such as pharmaceutical, biotech, medical device, or similar settings.
Advanced proficiency with inventory management systems and operational reporting platforms.
Strong Excel skills, including advanced functions, pivot tables, and dashboard design.
Ability to analyze operational and financial data and translate findings into action.
Working knowledge of continuous improvement methodologies such as Lean and Six Sigma at practitioner level.
Experience with Power BI, Tableau, or equivalent visualization tools.
Valid driver's license required.

Responsibilities

Set operational priorities across supervisor teams to ensure consistent service delivery across in-scope teams or sites in a GMP environment.
Conduct weekly operational reviews with direct-report supervisors to assess service-level performance and align priorities.
Reallocate resources across teams or sites in response to volume surges, coverage gaps, or client-driven priority changes.
Serve as the senior operational escalation contact for high-impact issues and exceptions; own daily, weekly, and monthly operating review cadences.
Lead cross-site or cross-team initiatives, including new service launches, site activations, and transitions.
Conduct performance reviews, set goals, and hold development conversations with direct-report supervisors; manage succession pipelines and coach supervisors.
Lead hiring and selection for openings within scope, participate in peer hiring, and develop high-potential supervisors through stretch assignments, training, and mentorship.
Partner with HR on complex employee relations matters affecting direct reports and their teams.
Identify and implement changes to work methods to improve efficiency and effectiveness; standardize SOPs, work instructions, and training materials across sites and teams.
Charter, sponsor, and deliver multi-team continuous improvement projects with quantified business impact; work with Business Process Consulting and Quality to scale improvements.
Review improvement initiatives led by direct reports, coach them, remove delivery barriers, and report outcomes for leadership and client reviews.
Lead resolution of operational challenges using relevant data, facilitate structured problem-solving among client, vendor, and Avantor stakeholders, and own major incident response.
Ensure appropriate CAPA implementation and follow-through; escalate matters affecting contract scope, major budget variances, or significant safety events with response options.
Serve as the senior operational relationship holder with client site leadership; lead recurring business reviews and communicate scope, service performance, and improvement outcomes.
Capture customer feedback and translate it into improvements; partner with the commercial team on scope expansion, renewals, and customer success planning.
Represent Avantor in client-led audits, regulatory inspections, and scope reviews.
Manage senior relationships with key vendors and third-party logistics partners; lead vendor performance reviews and improvement initiatives with Procurement and relevant client stakeholders.
Oversee vendor access, safety, quality, and compliance protocols across the scope.
Lead workforce planning, including multi-year headcount modeling, skill mix, and bench planning; manage the operating budget within delegated authority.
Partner with Finance on monthly reviews, variance analysis, and corrective actions; contribute to account-level P&L reviews, forecasts, and renewal-period financial planning.
Approve workforce actions within authority and in accordance with Avantor policy.
Own safety performance across the scope, lead major incident investigations and CAPA implementation, and ensure audit readiness across sites and teams.
Partner with client and Avantor safety and quality functions on account-level safety and compliance strategy; own training compliance and ensure personnel do not perform work with lapsed certifications.
Represent Avantor in client-led and regulatory safety audits as the senior operational representative.
Contribute to annual account planning, strategic reviews, and new business development; represent the scope in cross-functional initiatives and support cross-account learning and standardization.
Support new client site activations and transitions as an experienced operational leader.