Onsite Manager

Surge Staffing•Geismar, LA

About The Position

The Onsite Manager is responsible for meeting the temporary staffing and/or training needs of a major Surge client. The role delivers high-quality service by matching temporary employees’ skills to customer needs, developing and retaining business through outstanding customer service, and performing administrative tasks that support quality service and performance. The Workforce Manager may supervise one or more Workforce Staffing Specialists. The position manages customer orders, recruiting and retention programs, temporary employee orientation and performance, client relationships, account profitability, invoicing, collections coordination, and company reporting. It may also involve supervising Workforce Staffing Specialists and Workforce Supervisors, handling duties of those roles as needed, and coordinating vendor and claims-related processes.

Requirements

High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of customer service industry experience required.
Ability to access locations where needed people, information, or equipment are situated.
Ability to understand and accurately apply basic math skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate resources to find information.
Ability to travel to various locations, including customer sites and company offices, as needed.
Ability to communicate effectively and tactfully with others.
Ability to work with team members and independently, and to shift between multiple tasks.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to arrange items in a specified order, such as alphabetically or numerically.
Ability to produce results autonomously within company guidelines and adapt to changes in priorities.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients, including customers and employees.
Ability to advise, counsel, guide, and influence others’ opinions and decisions.
Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, closing, and developing service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a demonstrated sense of urgency in sales and service activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening.
Ability to develop teams and work effectively in team environments.
Strong leadership, initiative, and creativity, including the ability to identify and communicate successful techniques and approaches.
Ability to develop employees’ professional skills.
Must be able to read, write, and speak both English and Spanish.

Nice To Haves

Bachelor’s degree or equivalent business experience preferred.
Successful prior experience as a Branch Supervisor or Manager preferred.
Bilingual ability is a plus.

Responsibilities

Obtain detailed assignment information from the customer and use it to provide effective service and fill orders with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Implement customer-specific orientation programs for temporary employees that incorporate customer policies.
Supervise customer development activities and maintain strong business relationships with clients.
Make skill-sourcing sales calls to acquire new business within the customer.
Present e-solutions, HR services, payroll, assessments, training, and other offerings to clients to develop business opportunities.
Conduct regular meetings with clients to maintain strong communication.
Monitor and address personnel issues and concerns promptly and effectively.
Implement company collection policies and procedures and liaise with the Credit and Collections Department to resolve issues.
Reconcile invoices for accuracy and prepare them for final approval and payment processing.
Monitor and maintain client account profitability.
Complete and maintain company reports documenting individual and client-location sales and service activity.
Schedule, check in, and provide pre-assignment orientation to temporary employees.
Monitor temporary employees’ attendance and performance, and coach and counsel them as needed.
Coach and counsel temporary employees to support quality performance, productivity and quality goals, and job satisfaction.
Implement company award programs to recognize temporary employees’ good performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary.
Perform Workforce Supervisor or Workforce Staffing Specialist duties as necessary.
Produce requested management reports.
Follow company policies and procedures for staffing and customer activity.
Perform other duties needed for successful company operations.
Process and assist with unemployment claims as directed by Unemployment Department staff.
Process and assist with Workers’ Compensation claims as directed by Workers’ Compensation Department staff.
Develop and coordinate other staffing vendors as part of a subcontractor management program when necessary.
Reconcile vendor invoices and prepare them for final approval and payment when necessary.