Onsite IT Services Technician- Cincinnati, Ohio

Insight Enterprises, Inc.•Greendale, WI

2d•$27•Onsite

About The Position

The Onsite IT Services Technician is responsible for the Stockroom Repair service level agreement (SLA), ensuring repairs are completed when a machine is fully operational and has a valid base image. The role follows Asset Management protocols and deliverables, as failures to comply may result in client penalties and performance evaluations. The technician provides Dell warranty support for Dell laptops, assists with projects and laptop deployments, and performs hardware and software installation, configuration, deployment, and troubleshooting on site and remotely. The position is based onsite in Insight’s downtown Cincinnati, Ohio office and follows a Monday-through-Friday schedule during normal business hours. Pay is dependent on experience, up to $27.00 per hour, with full benefits.

Requirements

At least 2 years of experience in IT support, field service, or desktop/server technical support.
Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components.
Strong troubleshooting and problem-solving skills.

Responsibilities

Manage the Stockroom Repair service level agreement and ensure repaired machines are fully operational and have a valid base image.
Follow Asset Management protocols and deliverables.
Assist with special projects.
Provide Dell warranty support for Dell laptops.
Obtain Dell hardware repair certifications.
Assist with new laptop deployments and return laptops to stock.
Perform onsite and remote installation, configuration, and deployment of hardware and software.
Diagnose and resolve hardware, software, and network issues using established procedures.
Respond to service tickets and escalations within defined service level agreements.
Accurately document work in the service management system.