Onsite IT Services Technician - Herndon, VA

Insight Enterprises, Inc.•Herndon, VA

1d•$25 - $27•Onsite

About The Position

The Onsite IT Services Technician works as part of the IT infrastructure end-user support and engineering team, providing on-site and remote technical support for end-user hardware, software, mobile devices, and peripherals. The role involves installing, monitoring, diagnosing, repairing, maintaining, and upgrading technology to ensure optimal workstation performance, while providing timely and accurate updates in the client’s ITSM ticketing system. The technician participates in root cause analysis for recurring tickets and identifies opportunities for automated remediation. They help ensure IT readiness for office relocations and new setups, and maintain office computer rooms, networking closets, and local site servers. The role is based in Herndon, Virginia, with a Monday-through-Friday schedule from 8 a.m. to 5 p.m. Occasional travel to other regional offices may be required, and the technician must be willing to work outside standard hours when needed; overtime requires pre-approval. Insight describes itself as a people-first Fortune 500 Solutions Integrator focused on cloud, data, AI, cybersecurity, and intelligent edge. The company highlights its values of Hunger, Heart, and Harmony, equal-opportunity employment, and support for employees’ families, careers, and engagement with local communities.

Requirements

At least 5 years of experience in a similar support role in a corporate environment.
Basic knowledge of computer hardware, software, and peripherals.
Highly proficient in troubleshooting Windows 10, Windows 11, and Microsoft 365 Office Suite.
Advanced-level troubleshooting experience with Adobe and other office productivity applications.
Intermediate skills using and maintaining on-premises and Azure Active Directory structures and domains, including auditing and group policy.
Experience supporting users remotely through remote-in tools and Microsoft Teams while addressing issues with remote users.
Experience troubleshooting and setting up multifactor authentication on iOS and Android mobile devices.
Experience with secure client PC connectivity, including Ethernet, TCP/IP, VPN, and virtual servers.
Knowledge of file servers, file-sharing systems, and SFTP applications.
Experience troubleshooting VPN issues, preferably with the Windows VPN client.
Intermediate on-site support skills for resolving networking issues.
Outstanding written and verbal communication skills, including the ability to explain technical information clearly to non-technical audiences.
White Glove customer service skills and a high sense of urgency.
Effective time management, decision-making, and problem-solving skills.
Ability to work in an environment that may occasionally be stressful when assisting clients on site.
Strong communication skills and a superior customer-service focus.
Valid driver’s license and personal vehicle.
Willingness to work outside standard work hours when required.

Nice To Haves

Microsoft AZ-900 and AZ-104 certifications are preferred.
Experience with a ticketing system; ServiceNow is preferred.
Experience with Bomgar/BeyondTrust remote-in tools is preferred.
Experience with basic Meraki networking troubleshooting is preferred.

Responsibilities

Provide technical support for end-user hardware, software, mobile devices, and peripherals.
Install, monitor, diagnose, repair, maintain, and upgrade hardware and software to ensure optimal workstation performance.
Provide timely and accurate updates to the client’s ITSM ticketing system.
Participate in root cause analysis of recurring tickets and identify opportunities for automated remediation.
Ensure IT readiness for office relocations and new setups.
Maintain office computer rooms, networking closets, and local site servers.
Identify and resolve problems promptly, gather and analyze information, and maintain confidentiality.
Monitor own work for accuracy, thoroughness, and quality.
Adapt to changes in the work environment and manage competing demands.
Perform other duties as assigned.
Travel occasionally to other offices in the region if required.
Work outside standard hours when needed, with overtime subject to pre-approval.