IT Support - Petersburg, VA - Onsite
About The Position
Arthur Grand Technologies is hiring an onsite IT Support Specialist in Petersburg, Virginia, for a long-term contract. The role supports the campus community by resolving technology issues, maintaining hardware and software, and helping faculty and staff use technology effectively. Training on the organization’s proprietary software suite is provided. The specialist will support Windows and macOS environments, classroom technology, and common computer peripherals. The position also involves maintaining security and compliance with VITA IT Security Standards and University policies, tracking technology assets, and contributing to departmental goals through clear communication and high-quality service. The role is 100% onsite and requires moving computer equipment weighing up to 30 pounds and working in classroom environments.
Requirements
- At least 2 years of experience installing, diagnosing, and repairing desktops, laptops, scanners, and peripherals.
- At least 2 years of experience translating technical concepts into helpful instructions for non-technical users.
- At least 2 years of experience tracking hardware and software assets.
- At least 2 years of experience supporting departmental goals and communicating clearly.
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Hands-on experience troubleshooting Windows and macOS environments and common computer hardware.
- Familiarity with classroom technology such as projectors, smartboards, and video-conferencing tools such as Zoom, Teams, or WebEx.
- Basic understanding of IT security principles and data privacy standards.
- Ability to work 100% onsite.
- Ability to lift and move computer equipment weighing up to 30 pounds and navigate classroom environments.
- Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation.
Nice To Haves
- At least 2 years of Mac experience and experience with mobile device management tools such as Jamf, Kandji, or Mosyle.
- At least 2 years of experience provisioning, deploying, and troubleshooting macOS hardware and software.
- CompTIA A+, Network+, or Google IT Support Professional Certificate.
- Help Desk technical support experience, ideally in an academic or corporate setting.
Responsibilities
- Install, diagnose, and repair desktops, laptops, scanners, and peripherals.
- Adhere to VITA IT Security Standards and University policies to maintain technology security and compliance.
- Track hardware and software assets across labs, classrooms, and mobile devices.
- Provide hands-on training to faculty and staff.
- Create clear, accessible technical documentation and videos.
- Act as a centralized problem-resolution hub to minimize technology downtime for the campus community.
- Support the IT Manager in departmental goals and maintain high standards of performance and communication.
- Perform other duties as assigned to support the department.
Benefits
- Market-relevant benefits.
- Opportunities for professional growth.
- Frequent constructive feedback and interim evaluations.
- Resources to develop skills and meet performance goals.
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What This Job Offers
Education Level
Associate degree
