IT Support Specialist - Onsite

Chimes • Uwchlan Township, PA

3h • Onsite

About The Position

The IT Support Specialist (Tier 1 IT Support Technician) provides front-line technical support to end users across the organization under the general supervision of the IT Manager. The role troubleshoots hardware, software, and connectivity issues; administers user accounts; and assists with onboarding, offboarding, and general IT operations in a professional, customer-focused manner.

The position is onsite in Exton, Pennsylvania, and is full-time, Monday through Friday from 7:30 a.m. to 4:00 p.m. The listed pay is $23.08 per hour.

Requirements

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.
• At least 2 years of experience in a technical support or similar role.
• Familiarity with Active Directory, Windows, and Microsoft Office products.
• Familiarity with MDM and Intune.
• Experience with help desk ticketing software and documenting tickets.

Nice To Haves

• Relevant certifications, such as CompTIA A+, Network+, or Microsoft certifications; recommended but not required.

Responsibilities

• Respond promptly, professionally, and proactively to incoming service requests.
• Provide help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems.
• Document work and communications in the ticketing system for accurate tracking and reporting.
• Conduct user training as needed to improve understanding and use of IT systems and tools.
• Maintain regular attendance in accordance with the assigned schedule and organizational policies.
• Participate in in-service training, staff meetings, and professional development opportunities.
• Promote a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
• Serve as a positive role model for colleagues and individuals served.
• Follow organizational policies and procedures and promote professionalism.
• Perform other duties, responsibilities, and special projects as assigned.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan is listed at $6.90 per pay period.
• Dental and vision insurance.
• Life and disability insurance.
• Generous paid time off.
• 403(b) retirement plan with employer match.
• Paid training and tuition assistance.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed