Onsite IT Support Technician
About The Position
A well-established food manufacturing company in the western suburbs of Chicago is seeking an Onsite IT Support Technician to support day-to-day technology needs across its U.S. operations. The role provides hands-on end-user support in a manufacturing and office environment, covering workstations, laptops, printers, software troubleshooting, and coordination with remote IT resources. The technician serves as an onsite first point of contact, resolving routine technical issues and supporting a growing operation. The role may expand in scope over time as the company builds out its U.S. footprint.
Requirements
- Prior experience in IT support, desktop support, service desk, or a similar hands-on technical support role.
- Comfortable working onsite in a manufacturing/office environment.
- Strong troubleshooting, communication, and customer support skills.
- Able to manage routine support issues independently and know when to escalate.
- Experience supporting end users with devices, software, printers, and common business systems.
Nice To Haves
- Manufacturing or industrial environment experience is helpful but not required.
Responsibilities
- Provide onsite support for hardware, software, printers, laptops, and related end-user technology.
- Troubleshoot day-to-day technical issues for office and operational users.
- Set up and configure user devices, workstations, and peripheral equipment.
- Assist with deployments, installs, updates, and basic system access issues.
- Coordinate with remote or global IT resources when escalation is needed.
- Help maintain organized IT inventory, equipment tracking, and general support documentation.
Benefits
- Comprehensive benefits package including health, retirement, paid time off, and professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
