IT Onsite Specialist - Tucson

FLSmidth • Tucson, AZ

2d • Onsite

About The Position

The IT Onsite Support Specialist provides hands-on Level 2 IT support at assigned business locations, acting as the local extension of Global IT teams. The role resolves technical issues requiring physical presence, maintains site technology and operational readiness, manages IT assets, and supports employee onboarding and offboarding. It also provides hands-on assistance to Network, Platform, Security, and Workplace teams, coordinating with remote teams and external vendors when additional support is needed.

The role suits a hands-on IT professional with strong technical troubleshooting skills, a customer-focused mindset, and the ability to work independently in a business environment. The specialist takes ownership of issues, communicates effectively with users and technical teams, and works across IT areas to deliver reliable onsite support. The position is fully onsite, with occasional travel to regional sites as required.

Requirements

• 3–5 years of experience in IT support, desktop support, or a related technical role.
• Experience providing onsite enterprise IT support and resolving hardware and software issues.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
• Understanding of basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Understanding of asset lifecycle management, inventory control, and CMDB principles.
• Effective communication in English and the local language.
• Ability to work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Ability to collaborate effectively with remote IT teams, vendors, and business stakeholders.
• Professional, customer-focused approach when supporting employees and business operations.
• Associate Degree, technical diploma, or equivalent technical experience.
• Availability to work fully onsite, with occasional travel to regional sites as required.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow, meeting established service levels and maintaining clear ticket documentation.
• Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Perform hands-on activities for Global IT teams, including equipment installation and replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation, and identify opportunities to improve onsite support processes and service quality.

Benefits

• Access to a dedicated employee recognition platform to celebrate achievements, share appreciation, and stay connected globally.
• Competitive local-market compensation and benefits.
• Opportunities for professional growth and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree