IT Onsite Specialist - Pekin IL (USA)

FLSmidth•Pekin, IL

2d•Onsite

About The Position

The IT Onsite Support Specialist provides hands-on Level 2 IT support at assigned business locations, serving as the local extension of Global IT teams. The role resolves technical issues requiring physical presence, maintains site technology and operational readiness, manages IT assets, and supports employee onboarding and offboarding. It also provides hands-on assistance to Network, Platform, Security, and Workplace teams, coordinating with remote teams and external vendors when additional support is needed. This is a fully onsite role in Pekin, Illinois, with occasional travel to regional sites as required. The position calls for an independent, customer-focused IT professional with strong troubleshooting skills who can take ownership of issues, communicate effectively with users and technical teams, and work across multiple areas of IT. FLSmidth describes opportunities to collaborate with Global IT colleagues across countries, develop technical skills through hands-on enterprise technology experience, pursue professional growth and continuous learning, and contribute to business operations in a collaborative and inclusive workplace. The company offers competitive local-market compensation and benefits and access to a recognition platform for celebrating achievements and staying connected globally.

Requirements

3–5 years of experience in IT support, desktop support, or a related technical role.
Experience providing onsite enterprise IT support and resolving hardware and software issues.
Strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
Understanding of basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
Understanding of asset lifecycle management, inventory control, and CMDB principles.
Ability to communicate effectively in English and the local language.
Ability to work independently, prioritize effectively, and own technical issues through resolution.
Ability to collaborate effectively with remote IT teams, vendors, and business stakeholders.
Professional, customer-focused approach when supporting employees and business operations.
Associate Degree, technical diploma, or equivalent technical experience.
Flexibility to work fully onsite, with occasional travel to regional sites as required.

Responsibilities

Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
Resolve incidents and service requests through ServiceNow, meet established service levels, and maintain clear ticket documentation.
Maintain site IT readiness by keeping end-user devices, meeting room technology, printers, network equipment, and other local technology operational.
Perform hands-on activities for Global IT teams, including equipment installation and replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure work.
Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
Coordinate with remote IT teams and vendors to resolve complex technical issues and complete work requiring additional expertise or external resources.
Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
Maintain knowledge articles, procedures, and documentation, and identify opportunities to improve onsite support processes and service quality.