IT Support Specialist - Petersburg, VA

Novalink Solutions LLC • Petersburg, VA

23h • Onsite

About The Position

The IT Support Specialist installs, diagnoses, and repairs desktops, laptops, scanners, and peripherals, and receives training on the organization’s proprietary software suite. The role supports the integrity of the technology environment by following VITA IT Security Standards and University policies, and tracks hardware and software assets used across labs, classrooms, and mobile devices.

The specialist acts as a centralized problem-resolution hub to minimize downtime for the campus community. The position also provides hands-on technology training for faculty and staff, creates accessible technical documentation and videos, and supports the IT Manager in meeting departmental goals through strong performance and clear communication. The organization describes its commitment as providing clear expectations, frequent constructive feedback, interim evaluations, and resources to help the employee master the role and meet performance goals.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Hands-on experience troubleshooting Windows and macOS environments and common hardware, including desktops and laptops.
• Familiarity with classroom technology such as projectors, smartboards, or video conferencing tools such as Zoom, Teams, or WebEx.
• Basic understanding of IT security principles and data privacy standards.
• At least 2 years of experience installing, diagnosing, and repairing desktops, laptops, scanners, and peripherals.
• At least 2 years of experience communicating technical instructions to non-technical users.
• At least 2 years of experience tracking hardware and software assets.
• At least 2 years of experience supporting departmental goals and maintaining performance standards and clear communication.
• Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation.
• Ability to work 100% on-site.

Nice To Haves

• CompTIA A+, Network+, or Google IT Support Professional Certificate; listed as highly desired.
• At least 2 years of experience with Mac and mobile device management tools such as Jamf, Kandji, or Mosyle.
• At least 2 years of experience provisioning, deploying, and troubleshooting macOS hardware and software.
• Help desk technical support experience, ideally in an academic or corporate setting.

Responsibilities

• Install, diagnose, and repair desktops, laptops, scanners, and peripherals.
• Follow VITA IT Security Standards and University policies to maintain the integrity of the technology environment.
• Track hardware and software assets across labs, classrooms, and mobile devices.
• Provide hands-on training sessions for faculty and staff.
• Create clear, accessible technical documentation and videos.
• Act as a centralized problem-resolution hub to minimize downtime for the campus community.
• Support the IT Manager in departmental goals and maintain a high standard of performance and clear communication.
• Take on other duties as assigned to help keep the department running smoothly.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree