IT Services Technician

SpaceXSI•Palo Alto, CA

22h•$39 - $49•Onsite

About The Position

SpaceXSI is seeking an IT Services Technician to provide advanced technical guidance and service to end users, resolve complex IT issues, and collaborate with Level 1 technicians and senior IT staff to support seamless technology operations. The role is full-time and onsite five days a week in Palo Alto, California, with occasional on-call or after-hours support. The IT Services team supports employees across locations and contributes to the organization’s operational efficiency.

Requirements

At least 2 years of experience in IT support, helpdesk, desktop support, field service, or a hands-on technical role such as NOC technician, systems support, or IT technician.
Knowledge of Windows and macOS operating systems and Microsoft Office Suite.
Experience with IT service management tools, such as ServiceNow or Jira, and ticketing systems.

Nice To Haves

Associate’s or bachelor’s degree in information technology, computer science, or a STEM field; equivalent experience is considered.
Proficiency troubleshooting network issues involving TCP/IP, DNS, DHCP, and VPNs, and basic server administration, including Windows Server and Linux basics.
Familiarity with virtualization technologies such as VMware or Hyper-V and cloud services such as Google Workspace or Microsoft 365.
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL.
Experience with scripting languages such as PowerShell, Bash, or Python for automation tasks.
Knowledge of cybersecurity best practices and tools such as antivirus and endpoint protection.
Ability to manage multiple priorities and meet deadlines under pressure.
Excellent problem-solving, analytical, and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

Provide second-line technical assistance for hardware, software, and network issues by phone, email, or in person.
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
Manage and administer user accounts, permissions, and access controls in systems such as Active Directory.
Assist with deployment, configuration, and maintenance of hardware, including desktops, laptops, servers, and peripherals, and software applications.
Monitor and maintain IT systems, including patch management, updates, and basic server administration.
Document and update IT service tickets with detailed resolutions, and escalate unresolved issues to Level 3 experts or specialized teams.
Contribute to and maintain IT knowledge base articles and self-service wikis.
Support IT projects such as system upgrades, migrations, and new technology rollouts.
Train and mentor Level 1 technicians on troubleshooting techniques and best practices.
Ensure compliance with company IT policies, security standards, and data protection protocols.
Provide IT service support for new-hire onboarding and offboarding.