IT Services Analyst

Revance • Nashville, TN

1d • Onsite

About The Position

The IT Services Analyst provides timely technical support and problem resolution to Revance employees. The role combines technical expertise with customer service and requires critical thinking, strategic action, and the ability to support end users so they can complete their business tasks. The position is based onsite in Nashville, Tennessee, five days per week, and reports to the Associate Director, IT Services & Experience. The role may also provide opportunities to learn and advance in a fast-paced, dynamic, and growing work environment.

Requirements

• Bachelor’s degree and 2 years of directly related experience, or an associate degree and 4 years of directly related experience, or a high school diploma/GED and 6 years of directly related experience.
• Excellent communication skills and the ability to interact effectively with stakeholders at all organizational levels.
• Strong organizational skills and ability to multitask in a growing business environment.
• Attention to detail and focus on quality and accuracy.
• Strong analytical and problem-solving skills, including the ability to translate business requirements into technical solutions.
• Customer-service orientation and strong troubleshooting skills.

Nice To Haves

• At least 3 years of IT support experience, including significant PC experience in a client-server environment.
• Ability to learn new software platforms quickly.

Responsibilities

• Prioritize, manage, and resolve incoming support requests efficiently and professionally.
• Set up, install, maintain, and upgrade computer hardware and software, including desktops, laptops, monitors, printers, and peripheral equipment; analyze user needs and verify inventory.
• Resolve issues related to client/server systems, business internet and network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Prioritize workload to maximize customer satisfaction and efficiency.
• Maintain computer workstations and keep them in working order for employees.
• Provide after-hours IT support as needed.
• Perform other tasks as directed by IT management and project leaders.

Benefits

• Competitive compensation, including a generous base salary and annual performance bonus.
• Generous paid time off, holidays, and parental leave.
• Healthcare benefits.
• Employer HSA match.
• 401(k) match.
• Wellness discounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level