Senior Analyst, IT Client Services

Cardinal Health•Dublin, OH

9d•$27 - $39

About The Position

IT Client Services provides Tier 1–3 virtual and physical support to end users for software, hardware, conference room and meeting technology, warehouse technology, server, network, and enterprise systems issues. The team responds to escalated issues, resolves user requests in coordination with internal and external resources, provides user education and training, supports productivity and collaboration platforms, addresses service outages, and manages installation, upgrades, and assets for hardware and software. The Senior Analyst applies specialized technical and functional expertise to support customers and stakeholders, develop practical implementation plans, and identify sustainable solutions. This role focuses on video and audiovisual technology for large meetings and events, including live video switching and distribution. The analyst ensures systems are implemented and maintained appropriately, handles multiple visible projects and deadlines, and helps less experienced team members develop their understanding of video technologies.

Requirements

2–4 years of experience preferred.
Bachelor’s degree in a related field or equivalent work experience preferred.
Ability to lift 50 to 75 pounds.
Ability to be on your feet for up to 8 hours a day.

Nice To Haves

Knowledge of audiovisual/video hardware and software, with experience running or leading corporate town hall events using this technology.
Live video switching and distribution experience.
Knowledge of Vizrt/Tricaster and BlackMagic Design ecosystems.
Video broadcast experience.
Live camera and PTZ camera setup and operation.
Video editing using multiple programs, including Adobe Premiere and After Effects.
General A/V technology knowledge supporting breakout rooms.
Zoom support and troubleshooting.
Experience consulting and communicating with executive leadership teams for small to large town hall meetings and events.
Ability to learn quickly and manage stress and daily multitasking.
Intermediate to advanced knowledge of IP protocols and networking concepts, including NDI and Dante.
Intermediate knowledge of wiring, installation, and troubleshooting complex audiovisual systems.
Ability to travel internationally and domestically up to 30% of the time.

Responsibilities

Use subject matter and functional expertise, influence, and process skills to help customers and stakeholders identify and meet high-priority needs while considering cultural and diversity implications.
Jointly develop practical implementation plans with other accountable parties, taking cultural sensitivities into account.
Encourage informed risk-taking and innovation by generating practical, sustainable, and creative solutions and opportunities while maximizing existing resources.
Proactively maintain specialized technical knowledge and stay current on trends and best practices.
Assess and listen to customers to understand and anticipate their needs and determine priorities in the context of the enterprise.
Assume responsibility for a V1 role at most large meetings and events.
Set and maintain team standards for video switching and distribution.
Manage multiple large, highly visible projects simultaneously and deliver project-specific work by deadlines.
Ensure audiovisual/video systems are implemented correctly and maintained appropriately.
Work with less experienced team members to provide training and build understanding of implemented video technologies.
Work with vendors on product selections to maintain or enhance team capabilities.