CLIENT SERVICES ANALYST, FCH - IT SERVICE DESK

Froedtert•Menomonee Falls, WI

3d•Remote

About The Position

The Client Services Analyst provides support to end-users experiencing computer hardware or software problems involving Froedtert & Community Health Information Systems. Issues may involve personal computing hardware, Microsoft Windows desktop operating systems, Microsoft Office products, client access software, and other software programs. The role may also respond to questions about the functionality, performance, and availability of business applications running on the hospitals’ network. The position is remote and is based at the Woodland Prime 400 facility in Menomonee Falls, Wisconsin. The listed schedule is Shift 1, 8:00 AM to 4:30 PM, Monday through Friday, with 8 standard hours.

Requirements

Three or more years of relevant Help Desk and customer service experience.
Knowledge of computer and network principles, normally acquired through an associate degree in a relevant technology field or through a combination of education and experience.
Broad knowledge of IT services, applications, and infrastructure.
Working knowledge and computer skills in supporting Microsoft Office and Windows operating systems.
Professional interpersonal skills for communicating with hospital personnel at all levels, vendors, and IT staff.
Strong analytical, documentation, and problem-solving skills.
Ability to manage multiple tasks.

Nice To Haves

Experience in a hospital or healthcare setting.

Responsibilities

Help end-users troubleshoot computer-related hardware and software problems.
Support personal computing hardware, Microsoft Windows desktop operating systems, Microsoft Office products, client access software, and other software programs.
Respond to questions about the functionality, performance, and availability of business applications running on the hospitals’ network.