IT Services Analyst

Revance • Nashville, TN

1d • Onsite

About The Position

The IT Services Analyst is a key role within Revance’s growing Information Technology organization, balancing technical expertise with customer service. The position provides timely support and problem resolution to internal customers, helping them meet their information technology needs. Success requires a commitment to quality client service, critical thinking, and strategic action. The role offers opportunities to learn and advance in a fast-paced, dynamic, and growing work environment.

This is an onsite position in Nashville, Tennessee, five days per week. It reports to the Associate Director, IT Services & Experience.

Requirements

• One of the following education and experience combinations: bachelor’s degree and 2 years of directly related experience; associate’s degree and 4 years of directly related experience; or high school diploma/GED and 6 years of directly related experience.

Nice To Haves

• At least 3 years of experience in IT support, including significant PC experience in a client-server environment.
• Excellent communication skills and ability to interact effectively with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multitask in a growing business environment.
• Attention to detail and a focus on quality and accuracy.
• Strong analytical and problem-solving skills, including the ability to translate business requirements into technical solutions.
• Self-starter with a customer-service orientation and strong problem-solving and troubleshooting skills.
• Ability to learn new software platforms quickly.

Responsibilities

• Prioritize, manage, and resolve incoming support requests efficiently and professionally so end users can accomplish business tasks.
• Set up, install, maintain, and upgrade computer hardware—including desktops, laptops, monitors, printers, and peripheral equipment—and software components; analyze user needs and verify inventory.
• Resolve issues involving client/server systems, business Internet and network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Prioritize workload to maximize customer satisfaction and efficiency.
• Maintain computer workstations and keep them in working order for employees.
• Provide after-hours IT support as needed.
• Perform other tasks as directed by IT management and project leaders.

Benefits

• Competitive compensation, including a generous base salary and annual performance bonus.
• Generous paid time off, holidays, and parental leave.
• Healthcare benefits.
• Employer HSA match.
• 401(k) match.
• Wellness discounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED