Senior Analyst, IT Client Services

Cardinal Health•Edison, NJ

3d•$31 - $44•Onsite

About The Position

IT Client Services provides Tier 1–3 virtual and physical support to end users for software, hardware, conference room technology and meeting support, warehouse technology, servers, networks, and enterprise systems. The team resolves user requests, including escalated issues, by working with users and coordinating with internal and external resources. It also provides user education and training, maintains selected end-user productivity platforms and capabilities, responds to service outages, installs and upgrades PC components and software, and manages hardware and software assets. This on-site role is based at Cardinal Health’s Cranbury, New Jersey, Cardinal Health at Home Distribution Center and Edison, New Jersey, Medical Distribution Center, with time split between the facilities. The Senior Analyst provides primary support, including after-hours and weekend support as needed, and periodically travels to support business initiatives. The role applies working knowledge to varied tasks, works on projects of moderate scope and complexity, and identifies and acts on solutions to technical problems under general guidance.

Requirements

2–4 years of experience preferred.
Bachelor’s degree in a related field or equivalent work experience preferred.
Ability and willingness to travel between the Cranbury and Edison facilities as needed.

Nice To Haves

Experience supporting multi-platform environments, including Windows 10, Windows 11, Citrix, Microsoft W365, AWS desktops, Android, and SOTI.
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, troubleshooting, and desktop-based security methodologies.
Working knowledge of configuration and troubleshooting for warehouse technologies such as laser printers, Zebra printers, wearable or handheld terminals, and IWD/RF scanners.
Understanding of basic network topology, Ethernet, wireless networking, and TCP/IP protocol.
Proactive, innovative, and creative approach to meeting customer and enterprise needs.
Strong analytical, problem-solving, organizational, and planning skills.
Understanding of project management theory and team dynamics.
Ability to work independently and as a member of a high-performing team.
Excellent verbal and written communication skills.
Experience supporting a manufacturing or automation environment.
Experience in a warehouse environment.

Responsibilities

Demonstrate knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
Work with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Diagnose and resolve hardware, software, and operating-system problems; identify their source and classify their level, priority, and nature.
Configure, deploy, maintain, troubleshoot, inventory, and support workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
Install, remove, and configure hardware and software.
Address user tickets within documented service levels.
Troubleshoot technical issues, including account setup and network configuration.
Provide prompt and accurate client feedback and follow up to ensure systems are functional.
Work independently or collaboratively with a team.
Provide support in person, by phone, or remotely.
Deliver exceptional customer service using appropriate interpersonal skills.
Partner with end users to connect business requirements with technology solutions.
Prioritize and manage multiple open issues.
Escalate unresolved issues to appropriate internal teams.
Provide primary support, including after-hours and weekend support as needed.
Travel periodically to support business initiatives and between the Cranbury and Edison facilities as needed.