IT Services Intern

First Bank & Trust • Brookings, SD

5d

About The Position

Manage technology and corporate operations-related projects to support successful development and implementation. Assist with incoming change control requests and support questions. Work with internal and external users to design, develop, integrate, and maintain systems that support business initiatives while promoting operating efficiency and information integrity. The role also provides hardware, software, application, network, and system support to internal users and contributes to service desk operations.

Requirements

• High school diploma and currently working toward a higher education degree.
• Effective communication skills.
• Ability to complete multiple tasks while meeting deadlines.
• Analytical, technical writing, and organizational skills.
• Ability to exercise confidentiality and discretionary judgment.

Responsibilities

• Monitor, triage, and complete most incoming change control requests and support questions, including ticket requests and phone calls; provide a positive customer service experience during the first communication.
• Facilitate service for PC, network, and system-related problems and questions from internal users, including hardware, software, and application support.
• Investigate, review, and evaluate business information and processes to identify workflow issues and recommend efficient, accurate use of resources.
• Determine work priorities, analyze alternatives, and select appropriate methods and procedures to complete work.
• Assist in researching and implementing solutions to departmental needs in accordance with compliance requirements; monitor requests and take appropriate action.
• Assist in creating and updating departmental procedures.
• Assist the team with service desk support rotation as needed.
• Follow First Bank & Trust policies and procedures in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED