IT Services Intern

First Bank & Trust•Brookings, SD

About The Position

The IT Services Intern manages technology and corporate operations-related projects to support successful development and implementation. The role assists with incoming change control requests and support questions, and works with internal and external users to design, develop, integrate, and maintain systems that support business initiatives while promoting operating efficiency and information integrity. The intern monitors, triages, and completes most change control requests and support questions received through tickets and phone calls. The position supports internal users with PC, network, system, hardware, software, and application issues; investigates business information and processes to identify workflow problems; recommends ways to use resources efficiently and accurately; and assists with researching and implementing solutions that meet departmental needs and compliance requirements. The intern also helps maintain departmental procedures and participates in the service desk support rotation as needed.

Requirements

High school diploma and working toward a higher education degree.
Effective communication skills.
Ability to complete multiple tasks while meeting deadlines.
Analytical, technical writing, and organizational skills.
Ability to exercise confidentiality and discretionary judgment.

Responsibilities

Monitor, triage, and complete the majority of change control requests and support questions received through ticket requests and phone calls.
Ensure each customer has a positive service experience during the first communication.
Facilitate service for internal users experiencing PC, network, system, hardware, software, and application problems or questions.
Investigate, review, and evaluate business information and processes to identify workflow issues and recommend efficient and accurate use of resources.
Determine priorities, analyze alternatives, and select applicable methods and procedures to complete work.
Assist in researching and implementing effective solutions to departmental needs in accordance with compliance requirements.
Monitor change control requests and support questions and take appropriate action.
Assist in creating and updating departmental procedures for tasks performed.
Assist the team with service desk support rotation as needed.
Act in accordance with FBT policies and procedures in the employee handbook.
Adhere to compliance procedures and participate in required compliance training.