IT Services Manager
About The Position
The IT Services Manager serves as the senior IT authority for the North Carolina Zoo, providing strategic leadership, oversight, and coordination of technology operations, planning, and service delivery. The role leads the Zoo’s technology program and supports dependable, secure, and effective technology services aligned with DNCR and NCDIT standards and organizational priorities. The IT Services unit manages user support, onsite infrastructure, specialized systems, cybersecurity coordination, and technology projects. It provides customer-focused service, maintains technology reliability, and supports Zoo operations through strategic and responsive technology solutions. This position is eligible for hybrid telework under DNCR’s Telework Policy and is based at the North Carolina Zoo in Asheboro, North Carolina.
Requirements
- Bachelor’s degree in computer science, an IT-related field, or a related technical degree from an appropriately accredited institution, and five years of progressive IT experience, including at least two years in technology support; or an associate degree in one of those fields and six years of progressive IT experience, including at least two years in technology support; or an equivalent combination of education and experience.
- Must be able to work weekends, holidays, and after regular work shifts.
- Must participate in the Zoo’s occupational health program.
- Must have a valid U.S.-issued driver’s license or be able to obtain one within 90 days of employment.
Nice To Haves
- Bachelor’s or master’s degree in information technology, computer science, information systems, cybersecurity, or a related field.
- Leadership experience overseeing IT operations, user support teams, or infrastructure services in a multi-site or complex environment.
- Project management experience involving planning, coordination, and delivery of IT implementations or upgrades.
- Experience developing IT strategic plans, technology roadmaps, or multi-year modernization initiatives.
- Strong knowledge of cybersecurity frameworks, compliance requirements, and best practices for safeguarding systems and data.
- Experience working with enterprise IT organizations such as DNCR, NCDIT, or other state or local government technology entities.
- Experience managing vendor relationships, IT service contracts, or procurement of technology systems and infrastructure.
Responsibilities
- Provide strategic leadership for the Zoo’s technology program, including developing IT plans and modernization strategies and aligning technology with DNCR and NCDIT requirements.
- Oversee IT operations, including user support, infrastructure reliability, cybersecurity compliance, hardware lifecycle planning, and technology procurement.
- Lead IT projects such as system deployments, upgrades, network improvements, and process enhancements.
- Supervise IT Services staff, establish performance expectations, promote cross-training, and ensure consistent delivery of high-quality technical support.
- Represent the Zoo in DNCR and NCDIT discussions involving enterprise systems, standards, cybersecurity, and operational coordination.
- Collaborate with Zoo leadership and operational divisions to assess technology needs, identify improvements, and ensure IT services support organizational priorities.
- Maintain relationships with vendors, contractors, and agencies to support infrastructure, applications, and specialized Zoo technology systems.
Benefits
- Paid parental leave for birth, adoption, and foster care.
- Eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
