IT INFRASTRUCTURE SERVICES MANAGER

The GEO Group•Boulder, CO

About The Position

The IT Infrastructure Services Manager leads the design, deployment, and support of cloud and on-premises infrastructure, including networks, servers, and telecom systems. This manager leads a team of DevOps, Network Engineers, and Telecom personnel and is accountable for the availability, scalability, and security of IT infrastructure services. The role ensures adherence to incident and change management processes and partners with IT Support, Applications Support, security, software development teams, and other IT stakeholders to design and deploy systems, optimize performance, maintain uptime, streamline software releases, and advance automation through infrastructure as code. It also oversees core customer-facing and internal business applications and infrastructure, with responsibility for service reliability, security, compliance, business continuity, team management, and stakeholder communication.

Requirements

Bachelor’s degree in Information Systems, Computer Science, a related Engineering field, or equivalent experience.
At least three years of experience leading infrastructure, DevOps, network, or telecom teams.
At least five years of enterprise infrastructure experience in at least two of the following areas: networks, systems/cloud, or telecom/voice.
U.S. citizenship is required.
Must be able to receive client approval to work on contract.
Must have lived in the U.S. for at least three of the last five years; military service and study abroad count.
Working knowledge of IT security compliance frameworks such as NIST SP 800-53, NIST SP 800-171, SOC 2, or CMMC.
Strong management, mentoring, and leadership skills.
Ability to thrive in a fast-paced technical environment.
Effective communication and collaboration skills with internal and external stakeholders.
Ability to explain technical problems and solutions to engineers and management.
Ability to maintain confidentiality regarding sensitive and proprietary information.
Ability to work with computers and software typically used by the department.
Ability to work after normal business hours and on weekends during major implementations when required.
Close vision at 20 inches or less and ability to identify and distinguish colors to build and maintain computer equipment.
Ability to lift up to 50 pounds to build and move computer hardware.

Nice To Haves

Three years of AWS or Azure production public cloud experience; at least three years of AWS experience is preferred.
Experience with CI/CD, Terraform or CloudFormation, Fortinet, Cisco or SD-WAN, cloud VOIP, SIP/carrier management, Windows/Linux administration, and ITIL.
Relevant certifications, such as AWS, CCNP, CISSP, or ITIL.

Responsibilities

Oversee administration, maintenance, and optimization of core customer-facing and internal business applications and infrastructure.
Manage WAN/LAN, firewall policy, remote office buildouts, carriers and circuits, and the voice/contact center platform.
Ensure 99.9% uptime for mission-critical systems through proactive monitoring and performance issue resolution.
Ensure scan and penetration-test findings are remediated within service level agreements.
Support change and release management in accordance with software development best practices and change advisory and approval board processes.
Lead incident response, troubleshooting, and root cause analysis for system outages.
Manage network and systems performance, applying best practices for optimization, security, and scalability.
Lead monitoring, capacity planning, and asset lifecycle management for server and network infrastructure.
Provide subject matter expertise on IT cloud and on-premises infrastructure technical issues.
Ensure IT Infrastructure teams follow and enforce security and compliance requirements, including SOX, SOC 2, CJIS, and FedRAMP.
Support architecture, build, and software deployment activities for customer-facing applications and ensure continuous delivery.
Align team priorities and processes with business strategy, budget, and service level agreements.
Manage task delegation, mentoring, dispute resolution, performance management, and recruitment.
Identify risks and communicate IT service status, project updates, and key performance indicators to stakeholders.
Evaluate, recommend, and drive implementation of technologies and applications that support business strategy and technology improvements.
Ensure backup, disaster recovery, and redundancy plans are implemented and managed for business continuity.
Serve as a backup for technical disciplines within infrastructure services.
Provide on-call support for critical outages as needed.
Perform other duties as assigned.