IT Services, Infrastructure Services
About The Position
The IT Specialist, Infrastructure Services supports, maintains, and optimizes the company's IT infrastructure to ensure the availability, performance, and security of systems and services across the organization. The role administers servers, networks, storage, and cloud environments; monitors system health; performs routine maintenance and patching; and troubleshoots infrastructure incidents, escalating complex issues to senior engineers or vendors as needed. The IT Specialist also maintains accurate documentation of infrastructure configurations, changes, and procedures, and supports infrastructure projects and upgrades. The position is based in Miami, Florida, and includes responsibility as IT Service Owner for assigned infrastructure services. The role requires participation in an on-call rotation and occasional after-hours maintenance as needed.
Requirements
- Associate's degree in Computer Science, Information Systems, Network Administration, or a related field, or equivalent work experience.
- 2–4 years of experience in IT infrastructure, systems administration, or network support; experience in transportation and logistics or a related field is preferred.
- Experience administering Windows Server environments, Active Directory, and virtualization platforms.
- Experience with networking fundamentals, including TCP/IP, VLANs, routing, switching, and firewalls.
- Experience with various file transfer protocols and how systems communicate with one another.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills and the ability to explain technical issues to non-technical stakeholders.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to deliver high-quality work under tight deadlines.
- Ability to prioritize and manage multiple tasks and projects.
- Willingness to participate in an on-call rotation and perform occasional after-hours maintenance as required.
- Fluent written and verbal English.
- Proficiency with Windows Server, Active Directory, Microsoft 365, and virtualization technologies.
- Familiarity with network and system monitoring tools such as SolarWinds, PRTG, or Zabbix.
- Familiarity with IT service management systems such as ServiceNow or JIRA.
Nice To Haves
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Industry certifications such as CompTIA Network+, CompTIA Server+, CCNA, Microsoft Certified: Azure Administrator, or VMware VCP.
- Experience with scripting and automation tools such as PowerShell or Bash.
- Experience with backup and disaster recovery solutions.
- Experience supporting multi-site environments, including warehouses and distribution centers.
- Familiarity with ITIL or other IT service management frameworks.
Responsibilities
- Install, configure, administer, and maintain Windows and Linux servers, virtualization platforms such as VMware and Hyper-V, and storage systems.
- Support and maintain network infrastructure, including LAN/WAN, switches, routers, firewalls, wireless access points, and VPN connectivity.
- Monitor system and network performance, availability, and capacity, and proactively address issues before they affect the business.
- Perform routine maintenance, including patching, firmware updates, system backups, and disaster recovery testing.
- Administer Active Directory, DNS, DHCP, Group Policy, and identity and access management services.
- Support cloud and hybrid infrastructure environments, such as Microsoft Azure and Microsoft 365.
- Troubleshoot and resolve infrastructure incidents, escalating complex issues to senior engineers or vendors as needed.
- Follow change management processes and maintain accurate records of incidents, changes, and resolutions in the IT service management system.
- Create and maintain technical documentation, including network diagrams, system configurations, and standard operating procedures.
- Apply and support IT security best practices, including vulnerability remediation, endpoint protection, and access controls.
- Support infrastructure projects such as site setups, office moves, hardware refreshes, and system migrations.
- Collaborate with other IT teams and service providers to identify and resolve recurring technical issues.
- Serve as IT Service Owner for assigned infrastructure services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
