Onsite IT Service Technician- Columbus, Ohio
Insight Enterprises, Inc.•Columbus, OH
•$28•Onsite
About The Position
The Onsite IT Service Technician is responsible for meeting the Stockroom Repair service level agreement (SLA). A repair is considered complete when the machine is fully operational and has a valid base image. The technician also follows Asset Management protocols and deliverables. The role involves imaging laptop and desktop devices, performing break-fix repairs, and managing a ticket queue. Technicians coordinate their work, close tickets promptly with proper notes, and use the provided ticket-note template.
Requirements
- At least 3 years of relevant work experience.
- ServiceNow ticketing experience.
- Ability to repair laptop and desktop units.
- Ability to work independently.
- Must be able to pass a background check and drug screening.
Responsibilities
- Image laptop and desktop devices.
- Perform break-fix repairs as needed.
- Manage the ticket queue and coordinate work accordingly.
- Close tickets in a timely manner with proper notes.
- Use the provided note template when documenting tickets.
- Follow Asset Management protocols and deliverables.
- Complete repairs so machines are fully operational and have a valid base image, in accordance with the Stockroom Repair SLA.
Benefits
- Full benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
