Onsite Infrastructure & IT Field Engineer

Kidde Global Solutions • Bradenton, FL

17h • $87,095 - $102,465 • Onsite

About The Position

The Onsite Infrastructure & IT Field Engineer provides global build, administration, and lifecycle support for Kidde Global Solutions’ on-premise server estate, comprising more than 500 physical and virtual servers supporting approximately 5,000 Microsoft 365 users and about 6,300 PCs. The role handles foundational server operations including provisioning, patching, monitoring, backup and restore, hardening, and documentation, escalating complex design and architecture matters to senior engineering and cloud teams.

The position also provides onsite IT field engineering support for the Bradenton, Florida site. It resolves escalated Service Desk incidents, supports end users, and communicates site-specific needs to IT leaders. The engineer works with end users, site supervisors, global IT teams, vendors, and regional IT leaders in a changing environment with variable workloads and deadlines.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience administering and supporting physical and virtual Windows Server environments.
• At least 3 years of experience supporting end users and PCs, Windows network environments, telecommunications, cabling, network and telephony patching, and communications-room management.

Nice To Haves

• Bachelor’s degree in a related field.
• Hands-on experience with server virtualization (VMware or Hyper-V), Active Directory, DNS/DHCP, backup and restore tooling, and server patching and monitoring tools.
• Working knowledge of Cisco/Meraki switches, network and fiber cabling, Wi-Fi troubleshooting, Office 365, and Microsoft Teams, including deployment and configuration of new devices.
• Ability to travel up to 25%.
• Flexible schedule to accommodate on-call work, after-hours maintenance windows, and support of global time zones.
• Project Management and ITIL certification.
• One or more certifications in VMware, Microsoft AD, ITIL, CCNA, Azure, or security.
• Device Management experience, such as SCCM or Intune.
• ITSM Management experience, such as Freshservice.

Responsibilities

• Build, configure, and decommission Windows Server and supporting Linux systems across global sites, following company standards, images, and change control.
• Perform server administration, including patching, firmware updates, OS upgrades, capacity and storage management, certificate renewals, and scheduled maintenance.
• Administer virtualization and hyperconverged platforms, including VM provisioning, resource allocation, snapshots, and host health checks.
• Monitor server availability, performance, and alerts; perform first-line diagnosis and remediation, and escalate complex issues.
• Execute and verify backup, replication, and restore operations, and participate in disaster recovery and IT service continuity testing.
• Apply server hardening, access control, and vulnerability remediation with the Cyber Security team, maintaining compliance with security baselines.
• Support Active Directory, DNS, DHCP, file/print, and related core infrastructure services at site and regional levels.
• Maintain server inventory, configuration records, run books, and technical documentation in the CMDB and knowledge base.
• Coordinate with Cloud Engineering on hybrid connectivity, server migrations, and transitions of workloads from on-premise to cloud.
• Provide first-, second-, and third-level onsite and remote IT support for Bradenton end users and remote support to other sites as required.
• Manage employee technology needs through Service Desk phone, email, and walk-up support; record incidents and requests in the ITSM tool and follow governing SLAs.
• Deploy, configure, and refresh end-user hardware, peripherals, printers, and conference-room technology at the Bradenton site.
• Maintain site communications rooms, structured and fiber cabling, network and telephony patching, and local switch and Wi-Fi infrastructure with the global Network team.
• Troubleshoot LAN, WAN, printer, security, internet, operating-system, and productivity-software issues.
• Coordinate with Manufacturing Engineering, Process Control, and Operational Technology functions on site IT and IT/OT needs, including cybersecurity.
• Communicate with supervisors, managers, and field staff to exchange information and provide customer service.
• Apply ITIL Service Request, Incident, Risk, Problem, and Change Management principles to complete and reduce tickets in the ITSM tool.
• Prioritize incidents and service requests and escalate them to third-level support groups in a timely manner to support resolution within SLA.
• Support Incident, Problem, Change, and Cyber Security Management processes, documenting and tracking actions through resolution while minimizing business risks and impacts.
• Track and analyze recurring server and end-user problems, provide proactive communications about remediation, research and test fixes, and conduct post-resolution follow-ups.
• Participate in an on-call rotation and after-hours maintenance windows for global server operations.
• Assist vendors and internal IT teams with deployment, installation, integration, upgrades, and decommissioning of site IT hardware and software.
• Support infrastructure projects such as server refreshes, site build-outs, migrations, and consolidations, completing assigned work on schedule and to standard.
• Follow and promote IT policies, health and safety standards, and company values.
• Support standardization and automation of routine server tasks, such as PowerShell scripting and patch automation.
• Learn the organization’s supported software and hardware and identify opportunities to improve processes and technology.

Benefits

• Annual performance bonus may be available based on individual and company performance.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life and disability insurance.
• Retirement plan.
• Paid time off, including vacation, sick time, and company holidays.
• 401(k) with employer match.
• EAP assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED