IT Infrastructure Engineer

Polk County • Bartow, FL

3d

About The Position

Performs professional engineering work involving the design, implementation, administration, maintenance, automation, monitoring, and security of the County’s enterprise information technology infrastructure. The engineer supports one or more enterprise technology disciplines, including network and wireless infrastructure, virtualization, enterprise storage, cloud platforms, Microsoft 365, identity services, cybersecurity, automation, and disaster recovery. The work includes planning, implementing, troubleshooting, documenting, securing, and optimizing technology systems to provide highly available, resilient, and secure services for County departments and affiliated agencies.

Responsibilities develop across the classification series, from operational support to enterprise architecture, technical leadership, strategic planning, and technology governance. Engineers may work in areas such as enterprise routing and switching, wireless infrastructure, firewalls and network security, server infrastructure, virtualization, storage, cloud infrastructure, Microsoft 365, identity and access management, cybersecurity, automation, disaster recovery, monitoring and observability, and backup and recovery. Current technologies include Cisco, HPE Aruba, Meraki, Check Point, Microsoft Azure, Oracle Cloud Infrastructure, Microsoft 365 G5, Red Hat Enterprise Linux, VMware, HPE Storage, Veeam, and Red Hat Ansible Automation Platform.

The listed starting salaries are $70,158.40 annually for Infrastructure Engineer I, $77,334.40 annually for Infrastructure Engineer II, and $81,224.00 annually for Infrastructure Engineer II, as written in the posting. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. The job description provides a general scope of duties and is not an exhaustive list of all tasks that may be assigned.

Requirements

• Graduate of an accredited high school or trade school, or possess an equivalent diploma.
• Possess and maintain a valid Florida driver’s license.
• A comparable combination of related training and experience may substitute for minimum qualifications, except where licensure is required.
• Infrastructure Engineer I: Associate degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field; 0–2 years of experience.
• Infrastructure Engineer II: Associate or bachelor’s degree; 2–5 years of experience.
• Infrastructure Engineer III: Bachelor’s degree preferred; 5–8 years of experience.
• Relevant technical knowledge may include enterprise networking, cloud computing, cybersecurity, Microsoft 365, virtualization, storage, Linux administration, automation, and enterprise architecture.
• Relevant analytical skills include root-cause analysis, problem solving, capacity planning, performance optimization, and risk assessment.
• Relevant professional skills include written communication, presentation skills, technical documentation, vendor coordination, and customer service.
• Leadership skills may include mentoring, project leadership, collaboration, strategic planning, and technology governance.
• Infrastructure Engineer I technical competencies: basic switching and VLAN configuration, Layer 2 troubleshooting, wireless deployments, basic server administration, basic virtualization, Microsoft 365 administration, executing existing Ansible playbooks, and basic cloud administration.
• Infrastructure Engineer II technical competencies: enterprise routing and switching, firewall administration, wireless troubleshooting, virtualization administration, SAN administration, Microsoft 365 administration, identity management, and developing automation playbooks.
• Infrastructure Engineer III technical competencies: enterprise architecture implementation, data center networking, advanced firewall administration, enterprise virtualization, storage architecture, hybrid cloud, enterprise Microsoft 365 administration, cybersecurity engineering, and automation development.
• Infrastructure Engineer I leadership expectations: work under direct supervision, learn enterprise standards, develop technical documentation, and demonstrate customer service.
• Infrastructure Engineer II leadership expectations: work independently, lead small technical projects, assist with mentoring, and participate in architecture reviews.
• Infrastructure Engineer III leadership expectations: act as a technical lead, mentor junior engineers, lead major projects, and review engineering designs.

Nice To Haves

• Infrastructure Engineer I preferred certifications: CCST, Network+, MS-900, and RHCSA.
• Infrastructure Engineer II preferred certifications: CCNA, Aruba ACNA, SSCP, RHCSA, and Red Hat Ansible.
• Infrastructure Engineer III preferred certifications: CCNP Enterprise, CCSA, SSCP, AZ-305, VMware VCP, and RHCE.
• A bachelor’s degree is preferred for Infrastructure Engineer III.

Responsibilities

• Design, implement, maintain, and support enterprise infrastructure.
• Configure, troubleshoot, and optimize enterprise network systems.
• Administer virtualization, storage, and cloud platforms.
• Implement and maintain enterprise cybersecurity controls.
• Develop and maintain infrastructure automation.
• Participate in disaster recovery and business continuity planning.
• Produce and maintain technical documentation.
• Participate in architecture reviews and technology evaluations.
• Lead or participate in infrastructure projects.
• Mentor junior engineers.
• Collaborate with vendors and business stakeholders.
• Participate in emergency response activities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree