IT INFRASTRUCTURE ENGINEER
About The Position
The IT Infrastructure Engineer designs, implements, and maintains the State of Arkansas’s IT infrastructure, including hardware, networks, software, and cloud-based solutions. The role supports a stable, scalable, secure, and cost-effective technology environment and collaborates with IT professionals, state departments, and external vendors to support technology initiatives and integrate infrastructure systems. The position requires a bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field, plus six years of experience in IT infrastructure management and systems administration. Other job-related education or experience may substitute for some or all of these basic requirements with approval from the Qualifications Review Committee, except for certification or licensure requirements. No specific certification or licensure is listed.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
- Six years of experience in IT infrastructure management and systems administration.
- Strong knowledge of infrastructure components, including servers, storage, networks, and cloud services.
- Proficiency with infrastructure-related software, hardware, and protocols such as VMware, Microsoft Active Directory, DNS, TCP/IP, firewalls, and network security.
- In-depth experience in network management, system administration, and support of large-scale IT infrastructure environments.
- Excellent analytical and troubleshooting skills for infrastructure systems.
- Knowledge of IT security best practices and experience securing IT systems and networks.
- Ability to implement security policies and monitor for security threats.
- Ability to explain technical concepts to non-technical stakeholders and work effectively in a team.
Nice To Haves
- Familiarity with both on-premises and cloud-based infrastructure solutions.
Responsibilities
- Design, configure, and implement infrastructure solutions for networks, servers, storage, and cloud platforms.
- Manage and maintain infrastructure hardware, software, and network systems, including performing updates, patches, and system monitoring.
- Oversee LAN, WAN, and cloud-based networks; troubleshoot network issues and support high availability and performance.
- Support cloud infrastructure by provisioning, configuring, and maintaining resources, and assist with migrations from on-premises infrastructure to cloud environments.
- Implement security best practices, monitor for vulnerabilities, respond to threats or breaches, and ensure compliance with applicable security regulations and frameworks.
- Implement and maintain backup and disaster recovery plans and regularly test recovery capabilities.
- Monitor infrastructure performance and identify and address opportunities to improve reliability, response time, and resource utilization.
- Coordinate with IT teams, departments, and external vendors to ensure infrastructure solutions meet state agencies’ needs.
- Provide technical support for infrastructure issues and resolve problems effectively.
- Maintain accurate documentation of infrastructure configurations, changes, and system architectures.
- Prepare regular reports on system performance, issues, and resolutions for senior management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
