Onsite Event Assistant (On-Call) | Bell Harbor International Conference Center

Columbia Hospitality•Seattle, WA

2d•Onsite

About The Position

The Onsite Event Assistant serves as a liaison between client contacts and operations departments, connects with guests, schedules amenity spaces, manages incoming deliveries, and monitors building security. The role calls for project management, communication, and conflict management skills, along with a professional presence that helps build strong relationships with the community. Responsibilities also include supporting residents and guests, coordinating requests and reservations, maintaining event information, and documenting shift details to support continuity.

Requirements

Fluent English reading, writing, and speaking skills to read, analyze, and comprehend simple instructions, short correspondence, and memos.

Nice To Haves

Previous experience in customer service roles.
Proficiency in Microsoft Office applications, especially Word and Excel.

Responsibilities

Maintain up-to-date information about current and future events in the region.
Establish professional familiarity with residents’ and guests’ personal preferences, likes, and dislikes.
Answer the telephone pleasantly and professionally within three rings.
Coordinate requests, comments, and reservations through the property intranet service.
Communicate key updates and information to team members and management in a timely manner.
Ensure building safety and security measures are followed at all times.
Document shift details carefully through logs and other reports to support continuity.
Maintain a close working relationship with local police and alarm monitoring services.
Prevent unwelcome visitors and solicitors from entering private residences or common areas.
Manage permissions to enter, contractor and vendor logistics, and resident visitors and guests through the building intranet.
Keep offices and desks clean, neat, organized, and orderly.
Respond to resident and guest requests promptly, courteously, and professionally.
Respond to all emails within 24 hours.
Serve as a liaison between client contacts and operations departments.
Connect with guests, schedule amenity spaces, and manage incoming deliveries.

Benefits

Hourly pay range of $23–$25, depending on experience.
Daily pay.
Holiday pay when working a holiday.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program (Columbia Cares).
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
Task force work opportunities.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.