Onsite Community Manager

Check out our current openings•Washington, DC

9d•Onsite

About The Position

The Onsite Community Manager creates a welcoming atmosphere at an assigned residential property by managing day-to-day operations, coordinating resident communications and community events, supporting compliance initiatives, and assisting the Board of Directors with administrative oversight. The manager is the primary point of contact for residents, guests, and vendors and helps maintain a high standard of community living. This full-time, onsite role includes resident relations and engagement; monitoring building operations, vendors, security, deliveries, inspections, and service contracts; supporting Board meetings and records; monitoring legal and community compliance; assisting with budgeting and financial reviews; and coordinating facility inspections and maintenance. The position is based in a residential lobby/front desk, office, and common-area environments. The regular schedule is Monday through Friday, 9:00 AM–5:00 PM, with occasional evening or weekend meetings or emergency response.

Requirements

High school diploma or equivalent.
At least 3 years of experience in residential property management.
Basic proficiency in Microsoft Office Suite and general computer applications.
Ability to work full-time onsite, with occasional evening or weekend commitments.
Ability to conduct property walkthroughs and lift or move up to 25 pounds.
Must be legally authorized to work in the United States.

Nice To Haves

Residential property management experience in a cooperative or condominium setting.
Experience serving in an onsite management capacity.
Familiarity with community association governance, resident relations, and property operations.
Professional designations such as CMCA, AMS, or PCAM.
Experience coordinating vendors, contractors, and building operations.
Exposure to budgeting and financial review processes.

Responsibilities

Serve as the property’s primary point of contact for residents and guests.
Respond to inquiries, log resident issues or concerns, and ensure appropriate follow-up.
Communicate property notices and updates clearly and promptly.
Coordinate community surveys and gather resident input on events and improvements.
Facilitate resident compliance with community rules and governing documents.
Plan and support community-building initiatives.
Monitor building activity, vendor performance, and overall operations.
Review internal processes for adherence to policies, legal requirements, and best practices.
Manage security protocols, including monitoring cameras and maintaining secure building access.
Accept deliveries, log packages, and notify residents.
Track building inspection schedules, compliance dates, and service contracts.
Assist Board members with recordkeeping and operational responsibilities.
Attend and support Board and member meetings; take and distribute minutes as needed.
Maintain and update property records and Board files.
Help prepare quarterly and annual resident reports.
Identify and monitor compliance with property-specific and jurisdictional requirements.
Research and advise on applicable legal regulations.
Conduct periodic compliance reviews and implement corrective measures.
Collaborate with internal compliance teams as needed.
Assist with preparing the annual budget and tracking spending.
Review monthly financial statements and report concerns to the Board.
Manage and deposit funds related to property tasks, such as laundry and recycling programs.
Conduct routine inspections of hallways, exteriors, and shared areas.
Submit and follow up on work orders for issues identified during inspections.
Maintain an improvement log and ensure issues are addressed promptly.